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Software Implementation Manager

2 months ago

Roswell, United States OTR Solutions Full time

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. We are at the beginning of the development of a new Cloud-Native platform that will drive the next wave of innovation in the industry and fuel OTR’s growth. We are looking for growth minded, collaborative technologist who loves to create, innovate, and learn cutting-edge solutions on the latest and greatest technology.


OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016


We are seeking an experienced Software Implementation Manager with a strong background in the freight brokerage industry. This role will be pivotal in managing the implementation of our Epay Manager software for our clients, ensuring a seamless transition and optimal utilization of our solutions.


Responsibilities:

  • Project Management: Manage the end-to-end software implementation process for clients, including planning, execution, and monitoring of project timelines and deliverables.
  • Client Engagement: Serve as the primary point of contact for clients throughout the implementation process, ensuring clear communication and understanding of project goals and timelines.
  • Requirements Gathering: Collaborate with clients to gather and document business requirements, ensuring the software meets their operational needs and workflows.
  • Training and Support: Deliver comprehensive training sessions for clients, ensuring they are proficient in using Epay Manager and understand its features and functionalities.
  • System Configuration: Oversee the setup of Epay and the clients TMS to align with client specifications, ensuring proper integration with existing processes.
  • Post-Implementation Support: Provide ongoing support and troubleshooting for clients after implementation, ensuring successful adoption and satisfaction with the software.
  • Continuous Improvement: Gather feedback from clients to identify areas for enhancement and work with internal teams to implement improvements in the software and implementation processes.


What we look for:

  • 5+ years of experience in software implementation, preferably within the freight brokerage or transportation industry.
  • Strong understanding of transportation management software and its applications in freight brokerage operations.
  • Proven project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
  • Familiarity with data migration processes and system integrations.
  • Strong problem-solving skills and attention to detail.
  • Proven ability to deeply understand software capabilities and confidently answer client questions.
  • Proficient in Excel, Word and PowerPoint
  • Ability to communicate effectively with technical teams to ensure client needs are met
  • Strong presentation skills


Perks and Benefits:


OTR provides a competitive, comprehensive compensation package for our full-time employees:


  • Eligibility for Individual and Company bonus programs
  • Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
  • Pet Insurance, Paid Family Leave, Employee Assistance Program
  • Fully Paid Maternity Leave
  • 401(k) with Company Matching
  • Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays
  • Travel Stipend to support Work Life Balance
  • Leadership Development and Training
  • Continuous Learning + Professional enhancements
  • Weekly Catered Lunches + Casual Dress Code
  • Company Paid Fitness Membership
  • Volunteer Days and Opportunities with Company-Partnered Charities
  • Internal Inclusion programs


OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.


OTR Solutions is an Equal Opportunity Employer