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Tier I Support Engineer-Service Desk

1 month ago

Indianapolis, United States EXOS TALENT Full time

EXOS is continuing to grow our internal support practice and we are looking for an additional Tier 1 Support Engineer-Service Desk.


This is an full-time, onsite position downtown Indianapolis.


This position is not open to offering sponsorship or C2C.


Responsibilities

Provide technical support to users via phone, email, and in-person in a professional and timely manner.

Troubleshoot and resolve basic technical issues related to hardware, software, and network.

Provide resolution or escalation of technical issues to the appropriate level of support.

Document all customer interactions, technical issues, and solutions in a clear and concise manner.

Maintain a high level of customer satisfaction by providing effective solutions and exceptional customer service.

Continuously expand technical knowledge and skills through self-education and training opportunities.

Ability to multitask and prioritize effectively.

Collaborate with other members of the IT team on projects and initiatives.

Participate in on-call rotation.


Required Skills


  • 1-2 years of experience in a technical support role.
  • Strong knowledge of Windows and Mac operating systems, and common office software.
  • Basic networking knowledge (TCP/IP, DNS, DHCP).
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Ability to lift up to 50 pounds and perform physical activities such as crawling under desks and climbing ladders.


Desired Skills

  • Associates degree in Information Technology or related field.
  • A+ or Net+ certification