Event Services Manager

7 days ago

Orlando, United States Grand Bohemian Orlando Full time

An inspiring career awaits you

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired


Grand Performers may enjoy a range of benefits, including:

  • Marriott Employee Discounts Worldwide
  • Competitive Wage & Discretionary Bonus Program
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program


JOB SUMMARY

The overall objective and purpose of the Event Services Manager are to coordinate the activities of the conference personnel and room reservations team to make arrangements for group meetings, conferences, and social events.


CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

  • Create detailed event orders to meet the specifications of the client, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.
  • Communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions.
  • Responsible for the collection of attrition charges owed.
  • Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments
  • Ensure Rewarding Events points are posted following the conclusion of the event
  • Collaborate with culinary operations to assist in the development, design, and implementation of custom menus.
  • Maintain proper documentation of events, changes, and special requests with updated Banquet Event Orders, group resumes, and rooming lists. Provide accurate and concise information to all departments.
  • Facilitate EO and group resume meetings
  • Organize and conduct site visits, pre-planning visits, pre-con, and post-con meetings.
  • Function as the on-site contact to client and address challenges or concerns immediately
  • Presence required at the start of all functions and to remain on the property until meal service has begun
  • Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery, and outlets for upselling
  • Ability to work with vendors to ensure client satisfaction for all groups
  • Generate thank you notes and service evaluations for all groups.
  • Greet all clients (in rotation with MOD and other managers for room’s only groups) as they arrive on the day of arrival
  • Competently utilizes the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.
  • Maintain accurate, organized, and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.).
  • Actively participate in the Sales and Catering conference calls.
  • Complete required reporting and documentation.


KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

  • Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
  • Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
  • Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
  • Leads with courage - Provides a culture of accountability.
  • Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals
  • Advanced level of written, verbal, and interpersonal communication skills.
  • Ability to prioritize and organize work assignments
  • Ability to work well in stressful, high-pressure situations
  • Knowledge of CI/TY or Delphi, including merging menus, blocking function space, and creating BEO’s.
  • Knowledge of staffing guidelines/requirements to set up, turn, and break down function spaces.
  • Knowledgeable of Top Accounts for the Hotel.
  • Knowledgeable with legal and contractual agreements.


MINIMUM QUALIFICATIONS

  • Bachelor’s degree – required
  • 2+ years of relevant work experience in similar scope and title – required
  • Previous event planning experience – required
  • Experience within luxury brand/markets – preferred


SUPERVISORY RESPONSIBILITIES

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.

  • No direct reports


WORK ENVIRONMENT

The work environment/conditions described herein are representative of those that an incumbent may experience.

  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.


PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

  • While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
  • Push, pull, and lift up to 50lbs on a weekly basis.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time.


The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

  • Coordinator, Facilities and Event Management

    6 months ago

    Orlando, United States Administrative Offices - Facilities & Event Management Full time

    UCF Athletics at the University of Central Florida, an NCAA Division I institution and Big XII Conference member, is seeking applications for the position of Coordinator, Facilities and Event Management. The selected candidate will assist the Facilities and Event Management staff in the coordination of day-to-day facilities and event management for 16...

  • Facilities and Event Operations Specialist

    4 weeks ago

    Orlando, Florida, United States Administrative Offices - Facilities & Event Management Full time

    At UCF Athletics, we're seeking a Facilities and Event Operations Specialist to join our team in the Administrative Offices - Facilities & Event Management department. The selected candidate will be responsible for assisting the Facilities and Event Management staff in coordinating day-to-day facilities and event management for our 16 Division I athletic...

  • Sales Manager

    4 weeks ago

    Orlando, United States Main Event Entertainment Full time

    Job Description: Location: Main Event Entertainment 9101 International Dr Suite 1032, Orlando, FL 32819 The Sales Manager reports to the General Manager and is tasked with creating innovative solutions and improvements, meeting financial goals, and motivating a large team to work collaboratively for the best possible guest experience. Our Sales Manager is...

  • Event Sales Manager

    2 months ago

    Orlando, United States Puttery Full time

    Company Overview: ABOUT DRIVE SHACK Drive Shack is a game-changing innovator in the entertainment industry, offering a refreshing alternative to traditional day and nightlife scenes. At Drive Shack, we don't just provide a place to unwind; we offer a destination where you can be yourself, let loose and create unforgettable memories. We take pride in...

  • Event Planning Manager

    2 weeks ago

    Orlando, United States Hyatt Hotels Corporation Full time

    Hyatt Regency Orlando Airport Description - ExternalAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Event Planning Manager's primary focus is servicing Mid to Large Group Sales bookings. This position acts as the liaison between Meeting...

  • Director of Events

    2 weeks ago

    Orlando, United States Hyatt Hotels Corporation Full time

    KPMG Lakehouse The Director of Events manages overall Event Planning operations including mentoring and development of Event Managers and the Event Concierge teams. Areas of emphasis include on-going training of staff, stakeholder relationship management, achieving Lakehouse goals and other administrative duties. The Director should be proficient in all...

  • Events Coordinator

    6 days ago

    Orlando, United States Hyatt Full time

    The Events Coordinator must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed.  This position assists Event Managers with administrative duties including but not limited to Word processing, event detailing, account management, presentation preparation, and customer follow up.  The Event Coordinator...

  • Events Coordinator

    2 weeks ago

    Orlando, United States Hyatt Hotels Corporation Full time

    Hyatt Regency Orlando Airport The Events Coordinator must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed. This position assists Event Managers with administrative duties including but not limited to Word processing, event detailing, account management, presentation preparation, and customer follow...

  • Senior Private Event Sales Manager

    6 days ago

    Orlando, United States Goodwin Recruiting Full time

    Job DescriptionJob DescriptionTo Apply for this Job Click HereAre you a dynamic and results-driven leader with a passion for exceptional events? We’re looking for a Senior Private Event Sales Manager to lead a team in creating unforgettable experiences that wow clients and exceed expectations. If you thrive in a fast-paced, collaborative environment and...

  • Grand Bohemian Orlando | Event Services Manager | orlando, fl

    1 week ago

    orlando, United States Grand Bohemian Orlando Full time

    An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring...

  • Grand Bohemian Orlando | Event Services Manager | orlando, fl

    7 days ago

    orlando, United States Grand Bohemian Orlando Full time

    An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring...

  • Warehouse Associate

    4 weeks ago

    Orlando, United States PRO EM National Event Services Full time $15

    As one of the largest event companies in the United States with enormous product inventories, an incredible menu of services, and a nationwide footprint of events and operations, PRO EM National Event Services provides more than 8,000 events annually ranging from large nationally televised sporting events, concerts, and festivals to smaller and more intimate...

  • Event Coordinator

    1 month ago

    orlando, United States Swipe Say Easy Full time

    Join Our Team as an Event Coordinator and Create Unforgettable Experiences!Are you passionate about events and looking to make your mark in the industry?We are looking for a dedicated Event Coordinator to support our event planning team. You'll play a key role in ensuring our events run smoothly and successfully.ResponsibilitiesCoordinate event logistics,...

  • Director of Event Planning

    3 weeks ago

    Orlando, United States Marriott Full time

    Additional InformationJob Number24191458Job CategoryEvent ManagementLocationSheraton Orlando Lake Buena Vista Resort, 12205 S Apopka Vineland Road, Orlando, Florida, United States, 32836VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY   Manages event planning functions and staff on a daily basis. Core area of responsibility...

  • Event Coordinator

    7 days ago

    Orlando, United States Hospitality HQ Full time

    Job Title: Event CoordinatorPosition Title: Event CoordinatorLocation: Orlando, Fl Reports To: Sales & Events ManagerHospitalityHQ is looking for an Event Coordinator to support event and catering sales for a private event space and food hall. This role requires a dynamic and results-driven individual who can thrive in a fast-paced environment. The Event...

  • Event Coordinator

    1 week ago

    Orlando, United States Hospitality HQ Full time

    Job Title: Event CoordinatorPosition Title: Event CoordinatorLocation: Orlando, Fl Reports To: Sales & Events ManagerHospitalityHQ is looking for an Event Coordinator to support event and catering sales for a private event space and food hall. This role requires a dynamic and results-driven individual who can thrive in a fast-paced environment. The Event...

  • Sales Manager

    2 weeks ago

    Orlando, United States WonderWorks Full time

    Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination. PERKS!...

  • Server Team Member

    1 month ago

    Orlando, Florida, United States Main Event Entertainment Full time

    Job Description:At Main Event, our team members work together to ensure that our guests have an amazing experience. As a Server Assistant, your primary duty is to support the server in delivering exceptional service. This includes helping with refills, pre-bussing tables, and assisting with table turns. You will also be responsible for maintaining the...

  • Event Photographer

    4 weeks ago

    Orlando, Florida, United States Memoir Agency LLC Full time

    Job DescriptionMemoir Agency LLC is seeking a skilled Event Photographer to capture the essence of our immersive experience, Dazzling Nights, at Harry P Leu Gardens.The ideal candidate will provide high-quality photography services, ensuring a memorable experience for our guests. Key responsibilities include:Providing photographer services for Dazzling...

  • Event Coordinator

    6 days ago

    Orlando, United States Lake Nona Aloft Full time

    Overview As an Event Coordinator you'll use your organization and expanding knowledge of the event industry to support the work of the Events Team. With attention-to-detail and a passion for guest service, you'll assist group clients in preparing for their events - creating memorable experiences for clients and their guests. ResponsibilitiesPromote awareness...