Application Support Analyst

5 days ago

Franklin, United States U.S. Multimodal Group Full time

As the Application Support Analyst, you will have an impact on supporting the business systems that U.S. Multimodal Group’s users rely on to move our company forward. This position provides setup and configuration, technical support, and integration monitoring on the complex business systems needed to perform daily business operations across all divisions of USMMG. 


Responsibilities

  • Provides technical support for system issues and concerns, including collaboration with end users, technology teams, and vendors to resolve incidents and fulfill requests.
  • Offers guidance and assists end users with inquiries.
  • Utilizes technical aptitude to configure and re-configure business systems and data flow.
  • Develops and interprets technical documentation for training and end user procedures.
  • Identifies the root cause of issues and helps implement changes to prevent them from occurring in the future.
  • Understands and maintains specification documents for EDI messages and other system integrations.
  • Troubleshoots EDI transactions to identify and resolve any errors and ensures a smooth flow of information.
  • Coordinates with external parties to onboard new trading partners, manages EDI testing and resolves any go-live issues.
  • Supports current IT Standards.
  • Continues professional development and education to remain informed of current industry development and technologies.
  • Support and enforce company information policies and procedures.
  •  Demonstrated strong analytical skills and technical problem-solving skills.
  • Responsible for the prompt resolution of all issues brought to the attention of the department and notifies senior leadership of non-routine problems and issues.
  • Perform other duties as assigned by leadership.


Qualifications

  • A minimum of 2 years’ experience is a similar role supporting business critical applications. 
  • Knowledge and experience in data exchanges using API’s, File Exchange, and EDI required.   
  • Working knowledge and experience in Transportation Management Systems, ERP, HRIS and other central business applications.
  • Industry knowledge of IMDL, Drayage, Brokerage, and Warehousing is a plus.
  • Ability to absorb new ideas and concepts quickly through written and verbal form.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Excellent problem-solving and multitasking skills with a customer-oriented attitude.
  • Excellent communication skills with proven ability to communicate effectively in both written and oral form.
  • Bachelor’s degree in computer science, related field, or equivalent industry experience.


This position operates in a dynamic, fast-paced, professional office environment. This role routinely uses standard office equipment such as computers and phones. While performing the duties of this job, you will be regularly required to talk, read, hear, sit, and use your hands to type.


USMMG is an at-will employer.

We are an Equal Opportunity Employer.

  • Revenue Cycle Analyst Position for Physician Practice Support

    3 weeks ago

    Franklin, Tennessee, United States Physician Practice Support Full time

    About the OpportunityPhysician Practice Support is seeking a highly skilled Revenue Cycle Analyst to join our team. As a key member of our revenue cycle department, you will play a vital role in ensuring the accurate and timely submission of insurance claims and payment processing for our clinics.

  • U.S. Multimodal Group | Application Support Analyst

    5 days ago

    franklin, United States U.S. Multimodal Group Full time

    As the Application Support Analyst, you will have an impact on supporting the business systems that U.S. Multimodal Group’s users rely on to move our company forward. This position provides setup and configuration, technical support, and integration monitoring on the complex business systems needed to perform daily business operations across all divisions...

  • Technical Support Analyst

    3 weeks ago

    Franklin, United States TEKsystems Full time

    TEKsystems is partnering with a local client in the search for a Technical Support Analyst. This is a great opportunity to grow your technical support skills in an enterprise environment!  Job Details: As a Technical Support Analyst, you will provide technical support in a contact center environment. Your responsibilities will include troubleshooting...

  • Technical Support Analyst

    3 months ago

    Franklin, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription:TEKsystems is hiring for several Technical Support Analyst's to provide level 1 technical support. This person will support and troubleshoot hardware, software, and connection issues for internal users. This includes Windows 10/11, Office 365, desktops, laptops, printers, mobile devices, and corporate...

  • Technical Helpdesk Support Analyst

    4 weeks ago

    Franklin, United States MARS Solutions Group Full time

    🚨 Now Hiring: Technical Helpdesk Support Analysts (15 Openings!) 🚨📍 Location: Franklin, WI Campus💼 Job Type: 18+ Month Contract💰 Pay Rate: $20.00 - $21.00/hr We are looking for Technical Helpdesk Support Analysts to join our growing team in Franklin, WI! If you have a passion for tech support and enjoy solving complex issues, this is the role...

  • Technical Helpdesk Support Analyst

    4 weeks ago

    Franklin, United States MARS Solutions Group Full time

    🚨 Now Hiring: Technical Helpdesk Support Analysts (15 Openings!) 🚨📍 Location: Franklin, WI Campus💼 Job Type: 18+ Month Contract💰 Pay Rate: $20.00 - $21.00/hr We are looking for Technical Helpdesk Support Analysts to join our growing team in Franklin, WI! If you have a passion for tech support and enjoy solving complex issues, this is the role...

  • Application Development Productivity Analyst

    5 months ago

    Franklin Lakes, United States MILLENNIUMSOFT Full time

    Position : Application Development Productivity Analyst Category : Information Technology Type : Temporary No of Positions:1 Location : Franklin Lakes, NJ Duration : 12 Month(s) Contract Start Time : 8:00 AM End Time : 5:00 PM Total Hours/week : 40.00 Education: Preferred Bachelors Degree Required High School...

  • Technical Support Analyst

    4 weeks ago

    Franklin, WI, United States TEKsystems Careers Full time

    *Job Title:* Technical Support Analyst *Location:* Franklin Campus (Local candidates will report onsite) *Work Arrangement:* * Hybrid work-from-home opportunities available after training (3 days a week onsite). * Laptop and equipment provided; any additional equipment will be at the candidate’s expense. *Summary of Position:* As a Technical Support...

  • MARS Solutions Group | Technical Helpdesk Support Analyst | franklin, tn

    4 weeks ago

    franklin, United States MARS Solutions Group Full time

    🚨 Now Hiring: Technical Helpdesk Support Analysts (15 Openings!) 🚨📍 Location: Franklin, WI Campus💼 Job Type: 18+ Month Contract💰 Pay Rate: $20.00 - $21.00/hr We are looking for Technical Helpdesk Support Analysts to join our growing team in Franklin, WI! If you have a passion for tech support and enjoy solving complex issues, this is the role...

  • MARS Solutions Group | Technical Helpdesk Support Analyst | franklin, tn

    3 weeks ago

    franklin, United States MARS Solutions Group Full time

    🚨 Now Hiring: Technical Helpdesk Support Analysts (15 Openings!) 🚨📍 Location: Franklin, WI Campus💼 Job Type: 18+ Month Contract💰 Pay Rate: $20.00 - $21.00/hr We are looking for Technical Helpdesk Support Analysts to join our growing team in Franklin, WI! If you have a passion for tech support and enjoy solving complex issues, this is the role...

  • Commercial Credit Analyst

    2 months ago

    Franklin, United States Gpac Full time

    Commercial Credit AnalystPosition Summary: The Commercial Credit Analyst will support the lenders in underwriting requests for credit extensions to new and existing commercial clients. They will perform detailed financial analysis for all lending opportunities, prepare credit approval and modification requests for presentation to Loan Committee by the...

  • Technical Support Analyst

    1 month ago

    Franklin, WI, United States TEKsystems Full time

    Job Title: Technical Support AnalystLocation: Franklin Campus (Local candidates will report onsite)Work Arrangement:Hybrid work-from-home opportunities available after training (3 days a week onsite).Laptop and equipment provided; any additional equipment will be at the candidate’s expense.Summary of Position: As a Technical Support Analyst, you will...

  • AP Audit Analyst

    1 month ago

    Franklin, United States HealthTrust Supply Chain Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) AP Audit Analyst? At HealthTrust Supply Chain, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsHealthTrust Supply Chain, offers a total rewards package that...

  • Technical Support Analyst

    3 weeks ago

    Franklin, WI, United States Northwestern Mutual Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Primary Duties & Responsibilities Uses advanced knowledge of PC, mobile device, hardware, software configurations, operating systems and LAN to resolve technical environment issues and provide implementation support....

  • PMO Analyst

    3 weeks ago

    Franklin, United States Arthur Lawrence Full time

    Arthur Lawrence is looking to hire a PMO Analyst based in Franklin, TN. Please find job description below and send us your updated resume, if interested: Must Have: 3 - 6 years of exper ience as PMO Analyst / Project Coordinator Experienced with Microsoft Project work plans / products and SDLC Well-versed in Microsoft Office Suite, reports, project...

  • Applications Support Lead

    13 hours ago

    Franklin Park, United States Search Solution Group Full time

    Job Description:We are seeking a highly skilled Sr. Applications Support Specialist to join our team at Search Solution Group in Franklin Park, IL.The ideal candidate will have a strong background in Microsoft Azure, Power BI, Power Apps, Power Automate, and Microsoft Office, with a minimum of 5 years of experience in a similar role.About the Job:Manage and...

  • Treasury Analyst

    1 month ago

    Franklin, United States LNCsearch Full time

    Treasury AnalystAre you a detail-oriented accountant with a passion for excellence and innovation? LNCsearch has partnered with a $150MM high growth organization that has a newly created Treasury Analyst position. This is a fantastic opportunity to put your mark on the organization while they continue to grow through acquisitions. Cash Management:Oversee...

  • Treasury Analyst

    1 month ago

    franklin, United States LNCsearch Full time

    Treasury AnalystAre you a detail-oriented accountant with a passion for excellence and innovation? LNCsearch has partnered with a $150MM high growth organization that has a newly created Treasury Analyst position. This is a fantastic opportunity to put your mark on the organization while they continue to grow through acquisitions. Cash Management:Oversee...

  • Treasury Analyst

    1 month ago

    franklin, United States LNCsearch Full time

    Treasury AnalystAre you a detail-oriented accountant with a passion for excellence and innovation? LNCsearch has partnered with a $150MM high growth organization that has a newly created Treasury Analyst position. This is a fantastic opportunity to put your mark on the organization while they continue to grow through acquisitions. Cash Management:Oversee...

  • Consulting Product Analyst

    3 weeks ago

    Franklin, United States MCKESSON Full time

    It’s More Than a Career, It’s a Mission.Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients...