MARS Solutions Group | Technical Helpdesk Support Analyst | franklin, tn
2 weeks ago
🚨 Now Hiring: Technical Helpdesk Support Analysts (15 Openings) 🚨
📍 Location: Franklin, WI Campus
💼 Job Type: 18+ Month Contract
💰 Pay Rate: $20.00 - $21.00/hr
We are looking for Technical Helpdesk Support Analysts to join our growing team in Franklin, WI If you have a passion for tech support and enjoy solving complex issues, this is the role for you.
Role Overview:
As a Technical Support Analyst, you’ll provide crucial technical assistance to over 20,000 staff members across a variety of devices and systems. From troubleshooting hardware and software to helping with connectivity issues, you’ll be the first point of contact for technical queries in a fast-paced environment.
Key Responsibilities:
- Provide phone and chat-based support to end users for Windows 10, Office 365, laptops, desktops, printers, mobile devices, and in-house applications
- Troubleshoot remote hardware, software, and connectivity issues
- Take an average of 25 calls per day, resolving technical issues efficiently and effectively
- Work in a contact center environment serving a diverse set of applications and technologies
What We’re Looking For:
- 2+ years of recent, solid phone helpdesk support experience (call center environment)
- Experience in troubleshooting hardware, software, and network issues
- Associate's degree or A+ Certification is a plus but not required
- Strong communication skills and customer service mindset
- Must be able to handle 25 calls/day with professionalism and a problem-solving approach
- Candidates who are team players, dependable, and able to work in a fast-paced environment
Training:
- Duration: 5-7 weeks of onsite training (Monday - Friday, 8:00 AM - 4:30 PM)
- Post-Training Shift Options:
- 1st Shift: Hybrid - Must be onsite Monday, Tuesday, Wednesday after training
- 2nd/3rd Shift: Full remote options after training, including weekend shifts (Sunday - Thursday)
What’s Provided:
- Laptop, monitor, keyboard, and mouse provided for your success
- After training, enjoy hybrid or fully remote work depending on your shift
Why You’ll Love This Job:
- Be a part of a supportive, dynamic team
- Opportunities for career growth within a large, well-established organization
- Competitive pay with a clear path for work-life balance
Ready to Apply?
If you're ready to take on a technical support role in a fast-paced environment, we want to hear from you Apply now to join our team and start your next career adventure with us.
🔗 #TechSupport #HelpdeskJobs #ITCareers #RemoteWork #FranklinWI #JobOpportunities #CareerGrowth #ContractJob #TechCareers
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franklin, United States MARS Solutions Group Full time🚨 Now Hiring: Technical Helpdesk Support Analysts (15 Openings!) 🚨📍 Location: Franklin, WI Campus💼 Job Type: 18+ Month Contract💰 Pay Rate: $20.00 - $21.00/hr We are looking for Technical Helpdesk Support Analysts to join our growing team in Franklin, WI! If you have a passion for tech support and enjoy solving complex issues, this is the role...
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