Technical Helpdesk Support Analyst

1 week ago


Franklin, United States MARS Solutions Group Full time

馃毃 Now Hiring: Technical Helpdesk Support Analysts (15 Openings) 馃毃

馃搷 Location: Franklin, WI Campus

馃捈 Job Type: 18+ Month Contract

馃挵 Pay Rate: $20.00 - $21.00/hr


We are looking for Technical Helpdesk Support Analysts to join our growing team in Franklin, WI If you have a passion for tech support and enjoy solving complex issues, this is the role for you.


Role Overview:

As a Technical Support Analyst, you鈥檒l provide crucial technical assistance to over 20,000 staff members across a variety of devices and systems. From troubleshooting hardware and software to helping with connectivity issues, you鈥檒l be the first point of contact for technical queries in a fast-paced environment.


Key Responsibilities:

  • Provide phone and chat-based support to end users for Windows 10, Office 365, laptops, desktops, printers, mobile devices, and in-house applications
  • Troubleshoot remote hardware, software, and connectivity issues
  • Take an average of 25 calls per day, resolving technical issues efficiently and effectively
  • Work in a contact center environment serving a diverse set of applications and technologies


What We鈥檙e Looking For:

  • 2+ years of recent, solid phone helpdesk support experience (call center environment)
  • Experience in troubleshooting hardware, software, and network issues
  • Associate's degree or A+ Certification is a plus but not required
  • Strong communication skills and customer service mindset
  • Must be able to handle 25 calls/day with professionalism and a problem-solving approach
  • Candidates who are team players, dependable, and able to work in a fast-paced environment


Training:

  • Duration: 5-7 weeks of onsite training (Monday - Friday, 8:00 AM - 4:30 PM)
  • Post-Training Shift Options:
  • 1st Shift: Hybrid - Must be onsite Monday, Tuesday, Wednesday after training
  • 2nd/3rd Shift: Full remote options after training, including weekend shifts (Sunday - Thursday)


What鈥檚 Provided:

  • Laptop, monitor, keyboard, and mouse provided for your success
  • After training, enjoy hybrid or fully remote work depending on your shift


Why You鈥檒l Love This Job:

  • Be a part of a supportive, dynamic team
  • Opportunities for career growth within a large, well-established organization
  • Competitive pay with a clear path for work-life balance


Ready to Apply?

If you're ready to take on a technical support role in a fast-paced environment, we want to hear from you Apply now to join our team and start your next career adventure with us.


馃敆 #TechSupport #HelpdeskJobs #ITCareers #RemoteWork #FranklinWI #JobOpportunities #CareerGrowth #ContractJob #TechCareers



  • franklin, United States MARS Solutions Group Full time

    馃毃 Now Hiring: Technical Helpdesk Support Analysts (15 Openings!) 馃毃馃搷 Location: Franklin, WI Campus馃捈 Job Type: 18+ Month Contract馃挵 Pay Rate: $20.00 - $21.00/hr We are looking for Technical Helpdesk Support Analysts to join our growing team in Franklin, WI! If you have a passion for tech support and enjoy solving complex issues, this is the role...


  • franklin, United States MARS Solutions Group Full time

    馃毃 Now Hiring: Technical Helpdesk Support Analysts (15 Openings!) 馃毃馃搷 Location: Franklin, WI Campus馃捈 Job Type: 18+ Month Contract馃挵 Pay Rate: $20.00 - $21.00/hr We are looking for Technical Helpdesk Support Analysts to join our growing team in Franklin, WI! If you have a passion for tech support and enjoy solving complex issues, this is the role...


  • Franklin, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription:TEKsystems is hiring for several Technical Support Analyst's to provide level 1 technical support. This person will support and troubleshoot hardware, software, and connection issues for internal users. This includes Windows 10/11, Office 365, desktops, laptops, printers, mobile devices, and corporate...


  • Franklin, Tennessee, United States IT Avalon Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our IT Operations team at IT Avalon. This is a full-time position that offers the opportunity to work in a dynamic and fast-paced environment.Job SummaryThe successful candidate will be responsible for providing day-to-day technical support to our employees, troubleshooting...


  • Franklin, United States TEKsystems Full time

    TEKsystems is partnering with a local client in the search for a Technical Support Analyst. This is a great opportunity to grow your technical support skills in an enterprise environment! 聽Job Details:聽As a Technical Support Analyst, you will provide technical support in a contact center environment. Your responsibilities will include troubleshooting...


  • Franklin, WI, United States TEKsystems Careers Full time

    *Job Title:* Technical Support Analyst *Location:* Franklin Campus (Local candidates will report onsite) *Work Arrangement:* * Hybrid work-from-home opportunities available after training (3 days a week onsite). * Laptop and equipment provided; any additional equipment will be at the candidate鈥檚 expense. *Summary of Position:* As a Technical Support...


  • Franklin, WI, United States Northwestern Mutual Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Primary Duties & Responsibilities Uses advanced knowledge of PC, mobile device, hardware, software configurations, operating systems and LAN to resolve technical environment issues and provide implementation support....


  • Franklin, WI, United States TEKsystems Full time

    Job Title: Technical Support AnalystLocation: Franklin Campus (Local candidates will report onsite)Work Arrangement:Hybrid work-from-home opportunities available after training (3 days a week onsite).Laptop and equipment provided; any additional equipment will be at the candidate鈥檚 expense.Summary of Position: As a Technical Support Analyst, you will...


  • Franklin, Kentucky, United States K2 Staffing, LLC Full time

    Job Summary:We are seeking a skilled Network Support Specialist to join our team at K2 Staffing, LLC. This is an exciting opportunity for a highly motivated individual to provide top-notch technical support and services to our clients.About the Role:The successful candidate will have a strong background in business desktop and server technologies, including...


  • Franklin, Tennessee, United States Physician Practice Support Full time

    About the OpportunityPhysician Practice Support is seeking a highly skilled Revenue Cycle Analyst to join our team. As a key member of our revenue cycle department, you will play a vital role in ensuring the accurate and timely submission of insurance claims and payment processing for our clinics.


  • Franklin, United States K2 Staffing, LLC Full time

    Summary Our client is a leading Managed IT Solutions Company located in Franklin, KY and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific...


  • Franklin, Tennessee, United States IT Avalon Full time

    About UsIT Avalon is a leading provider of innovative gaming solutions, operating in over 90 countries and offering a unique blend of products and services.Job OpportunityWe are seeking an experienced IT Support Specialist to join our team in Las Vegas. This is a contract-to-hire position with the opportunity to go full-time with good performance.Role...


  • Franklin, WI, Milwaukee County, WI; Wisconsin, United States Northwestern Mutual Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Primary Duties & Responsibilities Uses advanced knowledge of PC, mobile device, hardware, software configurations, operating systems and LAN to resolve technical environment issues and provide implementation support....


  • Franklin, United States Schneider Electric Full time

    Schneider Electric has an opportunity for a Technical Business Analyst in Salisbury, NC in Franklin, TN.聽聽As Schneider Electric continues its extensive digital transformation journey, we are seeking a talented and dedicated Salesforce Business Analyst to play a pivotal role in driving our Salesforce platform's evolution. This is a technically focused role...


  • Franklin, United States Schneider Electric Full time

    Summary of role:聽As Schneider Electric continues its extensive digital transformation journey, we are seeking a talented and dedicated Salesforce Business Analyst to play a pivotal role in driving our Salesforce platform's evolution. This is a technically focused role and successful candidates will have experience writing detailed technical specifications a...


  • Franklin, United States Schneider Electric Full time

    Summary of role:聽As Schneider Electric continues its extensive digital transformation journey, we are seeking a talented and dedicated Salesforce Business Analyst to play a pivotal role in driving our Salesforce platform's evolution. This is a technically focused role and successful candidates will have experience writing detailed technical specifications a...


  • Franklin, Tennessee, United States IT Avalon Full time

    Overview聽聽聽聽In this dynamic role, you will be working with a leading gaming company that has a global presence. With licenses in over 300 gaming jurisdictions and operations in more than 90 countries, the company offers a unique blend of products and services, including online gaming and slot machines.Salary聽聽聽聽As an IT Support Specialist, your...


  • Franklin, Wisconsin, United States TEKsystems Full time

    About the Role:We are seeking a highly skilled and motivated Technical Support Analyst to join our team. As a Technical Support Analyst, you will provide exceptional customer support in a contact center environment.Key Responsibilities:Provide technical support via phone and chat interactions for over 20,000 staff members.Troubleshoot and resolve issues...


  • Franklin, United States Codeworks IT Careers Full time

    Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We鈥檙e Looking ForWe are seeking Technical Support Technicians to join our team in Franklin, Wisconsin, providing IT support in a contact center environment. Candidates must be local and able to report onsite...

  • Technical Specialist

    2 months ago


    Franklin, United States HCL Technologies Full time

    Job Description (Posting). Job Title:Admin/Subject Matter Expert (SME)Job Category:Service Excellence/Service AssuranceDepartment/Group:Tools OperationalizationPRF NO:Job Code/ Req#LocationNoidaJob DescriptionROLE AND RESPONSIBILITIESThis role is required to: Provide quality support with a high degree of customer service, technical expertise and timeliness....