Technical Support Analyst
3 days ago
TEKsystems is partnering with a local client in the search for a Technical Support Analyst. This is a great opportunity to grow your technical support skills in an enterprise environment
Job Details: As a Technical Support Analyst, you will provide technical support in a contact center environment. Your responsibilities will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support will be delivered via phone and chat interactions using remote access software. You will handle issues related to Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house, commercial, and mobile applications.
Key Responsibilities:
- Serve as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff.
- Manage an average of 25 interactions per day.
- Troubleshoot and resolve issues related to Windows 10/11, Office 365, and other software and hardware.
- Adhere to Key Performance Indicators, including schedule adherence, first contact resolution, and customer satisfaction.
- Utilize remote access software to assist users.
- Maintain high standards of customer service and quality.
Top Skills:
1. General Windows Knowledge/Troubleshooting
2. MS Office Troubleshooting
3. General Networking knowledge
4. Service Desk Experience
5. Phone/Chat IT Support Experience
Work Environment:
- Hybrid work-from-home opportunities available after training (3 days per week onsite).
Benefit Information:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
-Medical, dental & vision
-Critical Illness, Accident, and Hospital
-401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
-Life Insurance (Voluntary Life & AD&D for the employee and dependents)
-Short and long-term disability
-Health Spending Account (HSA)
-Transportation benefits
-Employee Assistance Program
-Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $17.00 - $20.00/hr.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Franklin,WI.
Application Deadline
This position will be accepting applications until Dec 8, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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