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Customer Service Representative

2 months ago

Lewisburg, United States Russell Tobin Full time

Job Title: Customer Service Representative

Location: Lewisburg, TN 37091

Duration: 24 months contract

Pay range: $16/hour to $17/hour

Shift: Monday to Friday (8 am - 4:30 pm)


JOB DESCRIPTION

Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.


- Answer incoming calls and respond to customers emails

- Route calls to appropriate resources

- Document all call information according to standard operating procedures

- Entering accurate ordering information into a company system.

- Comfortable working in fast-paced environments

- Strong time management and organizational skills

- Proficiency in Microsoft Office Products (Excel, Word)

- Familiarity with SAP and Call Center, and Sales Force a plus


Successful candidates will have:

- Ability to analyze unlike information and draw conclusions/recommendations

- Strong verbal, written and inter-personal communication skills

- Proficiency in MS Office tools

- High degree of self-motivation to address and improve business needs.

- Sense of urgency, self-initiative, commitment and sense of ownership is a must.

- Superior follow-up and follow-through skills

- Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.


• Agents must type 60+ WPM

• Excellent customer service skills

• Strong written and oral communication skills

• Experience in MS Office

• Familiarity with SAP and Sales Force a plus

• Typing tests and call center background tests a plus, but not required.

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