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Desktop Support Level II

2 months ago

Chicopee, United States Tyto Athene, LLC Full time

Tyto is looking for a Desktop Support Level II to join our Westover team in Chicopee, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.


Responsibilities:

  • Provide support to end-users for PC, server, mainframe applications, and hardware.
  • Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Maintain currency and highest level of technical skill in field of expertise.


Required

  • Experience as a desktop support technician or equivalent (IT Support, Helpdesk Support, Support Technician, etc.)
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Strong customer support and customer service skills.
  • Excellent communication skills (written and verbal).
  • Experience working with ServiceNow and Print Release
  • Experience managing network modernization work or system projects of similar scope and complexity.
  • Active IAT Level II Certification/Active "Security Plus" certification



Location:

  • On site support at Westover AFRB in Chicopee, MA.



Clearance:

  • Active DoD "Secret" Clearance



This is a Service Contract Act "SCA" Position



Equal Opportunity Employer: Disability/Veteran



About Tyto Athene

Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.