Sales Operations Supervisor

7 days ago

Fitchburg, United States The Alliance Full time

The Sales Operations Supervisor is pivotal in ensuring the seamless day-to-day operations of member management, including handling member onboarding, changes, terminations, CRM data entry and integrity, and annual projects such as Reinsurance Packets, Member Verification & TPA Verifications and more. This role will lead a team focused on maintaining operational excellence, supporting external-facing employees, and contributing to the achievement of company goals.


Essential Duties and Responsibilities include the following:


Sales Operations

  • Lead and develop a strong, motivated team responsible for: day-to-day maintenance of managed tasks supporting member management; preparation of reports and analysis for the entire organization; event support and preparation; acting as internal liaisons for other departments, maintaining the external bandwidth of Business Development and Account Management.
  • Ensure all team members receive the proper training and certifications to complete assigned tasks effectively.
  • Identify, implement, and optimize supporting business processes for staff productivity and success.
  • Work with the sales team and leadership to define territory planning and management plan.
  • Align strategies with projects, leadership decisions, and data-driven results from strategic research initiatives.
  • Serve as the department representative for corporate projects or oversight committees, communicating pertinent status updates to Business Development, Account Management, and Marketing.


Member Management:

  • Oversee the processes for member onboarding, changes, and terminations, ensuring accuracy and efficiency.
  • Maintain the integrity of CRM data, ensuring up-to-date and accurate information.
  • Coordinate and manage annual projects such as Reinsurance Packet preparation, Member & TPA Verifications, the collection of Alliance member SBCs, SPDs, custom plan materials and more.
  • Provide backup support for Account Management, including in-office availability to respond to customer issues or external support at events.
  • Conduct regular audits of member data to verify accuracy and consistency across all records.
  • Implement checks and balances to maintain the integrity of member benefit plan tiers and provider directory information links.


Process Management, Improvement and Planning

  • Manage processes around data integrity, validation and audits to ensure accuracy.
  • Perform regular audits of sales processes to ensure compliance and identify areas for improvement.
  • Identify opportunities to improve internal and external business processes using data analysis, enhancing customer experience.
  • Collaborate with other departments to identify and implement cross-functional process improvements.
  • Lead projects to improve operational and inter-departmental workflows for Business Development, Account Management, Marketing and Operations.
  • Develop training content for department workflow changes, technology implementations/changes, departmental updates, and other topics.
  • Promote a culture of continuous improvement within the sales operations team.


Qualification Requirements:


  • Bachelor’s degree in management, business administration, or a related field. At least three years of experience in sales operations or a related role, preferably in a healthcare or insurance setting.
  • Strong interpersonal, written, and verbal communication skills.
  • Experience in training and developing team members.
  • Ability to work collaboratively in a fast-paced, deadline-oriented environment.
  • Works well with multiple managers on a variety of projects simultaneously with strong deadline-orientation.
  • Proven experience in IT-related project management.
  • Microsoft Office proficiency; understanding of calculations and preparing tables and charts.
  • Must have ability to brainstorm, synthesize multiple concepts and think strategically.
  • Comfortable with fast-paced, diverse environment.
  • Accurate, detail oriented and resourceful.
  • Health insurance or health benefit experience is a plus.


Our DEI Commitment: Diversity, Equity, and Inclusion (DEI) are critical for The Alliance to realize Our Vision and attract, retain, and excite exceptional people. The Alliance is committed to embedding DEI into our culture such that diverse experience and perspectives are valued and welcomed, driving innovation.

  • Sales Operations Technologist

    5 days ago

    Fitchburg, United States The Alliance Full time

    The Sales Operations Technologist plays a vital role in ensuring the seamless operation and customization of our Dynamics 365 Sales platform. This position focuses on enhancing the user experience and supporting business processes through effective front-end management and collaboration with stakeholders. Additionally, this role includes maintaining our...

  • Sales Operations Technologist

    7 days ago

    Fitchburg, United States The Alliance Full time

    The Sales Operations Technologist plays a vital role in ensuring the seamless operation and customization of our Dynamics 365 Sales platform. This position focuses on enhancing the user experience and supporting business processes through effective front-end management and collaboration with stakeholders. Additionally, this role includes maintaining our...

  • Sales and Production Associate

    4 weeks ago

    Fitchburg, United States Salvation Army - ARC Full time

    Job DescriptionJob DescriptionFunction: The Sales and Production Associate will be responsible to perform a wide variety of duties in the store and the production area. The Sales and Production Associate will maintain order and create and sustain a pleasant and hospitable work environment and maintain good customer relationships.Duties and...

  • Food Outlet Supervisor

    4 weeks ago

    Fitchburg, Massachusetts, United States Great Wolf Resorts Full time

    Job DescriptionPay: $22.50 per hour At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize...

  • Maintenance Supervisor

    4 weeks ago

    Fitchburg, United States Sprague Energy Full time

    Owned by our parent company, Hartree Partners, NE Renewable Power is made up of 7 Biomass electric generating power stations located in Maine, New Hampshire, and Massachusetts. These stations play a crucial role in supplying locally sourced renewable energy to the people of New England. Starting in April, Sprague will be bringing its over 150 years of...

  • Kennel Supervisor

    1 week ago

    Fitchburg, United States Cherokee Kennels Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated Kennel Supervisor to oversee the daily operations of our animal care facility. The ideal candidate will have a passion for animal welfare and possess strong leadership skills to manage a team of kennel staff effectively. Responsibilities:- Supervise and coordinate kennel staff to ensure proper care...

  • Supervisor IS

    2 weeks ago

    Fitchburg, Massachusetts, United States Clean Harbors Full time

    Job DescriptionThompson Industrial, powered by Clean Harbors, is looking for an Supervisor to join their safety conscious team This Foreman is responsible for two or more crews by planning, leading, organizing, and coordinating the daily operations of the service line crew. This includes responsibility for the proper operation of equipment, driving...

  • Dismantling Supervisor

    2 weeks ago

    Fitchburg, United States Rydemore Heavy Duty Truck Parts Inc. Full time

    Dismantling Supervisor Company Profile: Reports To: Operations Manager **Job Description**: Job Responsibilities: - Manage and assist a dismantling crew to meet monthly production goals with mínimal to zero damage to any components being removed - Maintain a clean, well-organized and safe working environment at all times - Operate equipment including...

  • Warehouse Supervisor

    4 weeks ago

    Fitchburg, United States Certco Inc Full time

    Job DescriptionJob DescriptionDescription:Certco, Inc in Madison, Wisconsin is seeking a motivated Warehouse Supervisor to help manage our Verona Rd. location's first shift operations. Are you ready to take the lead in our warehouse and bring a spark of energy to our team? As a Warehouse Supervisor, you'll be at the heart of our operations, guiding...

  • Warehouse Supervisor

    3 weeks ago

    Fitchburg, United States Subzero Wolfsc Full time

    ** Warehouse Supervisor - First Shift** **Job Category****:** Operations **Requisition Number****:** WAREH005195 Showing 1 location **Job Details** **Description** The Warehouse Supervisor is responsible for supervising incoming materials and parts, and the material handling staff for Wolf Appliance on 1st shift. Maintaining orderly arrangement of product...

  • Sales Associate

    4 weeks ago

    Fitchburg, United States Spencer Gifts Full time

    Employee Type: Seasonal/Temp Location: Fitchburg Job Type: Other Experience: Not Specified Date Posted: 5/9/2024 Job Description Brand: Spirit Halloween ?The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for maintaining Guest Services as per...

  • Sales Associate

    7 days ago

    Fitchburg, United States Spencer Gifts Full time

    Employee Type: Seasonal/Temp Location: Fitchburg, MA Job Type: Other Experience: Not Specified Date Posted: 6/9/2024 Job Description Brand: Spirit Halloween ?The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for maintaining Guest Services as per...

  • Facility Operator

    3 weeks ago

    Fitchburg, United States FMC Ice Sports Full time

    **Text FO25 to 978-637-8633 to apply.** **Facility Operator** **Wallace Civic Center - Fitchburg, MA** **Making our Community a Better Place Starts with You - Join our Team, Make a Difference!** Facility Management Corporation, known as “FMC Ice Sports” was formed in 1992 to deliver high quality ice sport facility management and operations, as well...

  • Capital Development and Accessibility Supervisor

    3 weeks ago

    Fitchburg, United States State of Wisconsin Full time

    **Introduction**: The Wisconsin **Department of Natural Resources** (DNR) is dedicated to working with Wisconsinites while preserving and enhancing the natural resources of Wisconsin. In partnership with individuals and organizations, DNR staff manage fish, wildlife, forests, parks, air and water resources while promoting a healthy, sustainable environment...

  • Warehouse Supervisor

    4 weeks ago

    Fitchburg, United States VIP Employment Solutions LLC Full time

    Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance We are looking for an experienced Warehouse Supervisor on 1st and 2nd Shift in Ayer, MA. These roles are for our client that specializes in food manufacturing and...

  • Sales Manager

    4 weeks ago

    Fitchburg, United States The Ladders Full time

    Job Type Full-time Description SHINE Technologies is seeking a Sales Manager - Phase I who will be responsible for owning the sales cycle in neutron imaging. The Sales Manager for Phase I will manage the customer relationship, internal and external sales and customer support team, and be an integral part of a high-growth company with the potential to bring...

  • Facility Operator

    2 weeks ago

    Fitchburg, Massachusetts, United States FMC Ice Sports Full time

    Text FO25 to to apply.Facility OperatorWallace Civic Center - Fitchburg, MAMaking our Community a Better Place Starts with You - Join our Team, Make a DifferenceFacility Management Corporation, known as "FMC Ice Sports" was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our...

  • RN Supervisor

    2 weeks ago

    Fitchburg, United States Seven Hills Foundation Full time

    Overview To advocate for and institute the appropriate nursing interventions, according to the Nurse Practice Act of Massachusetts, for all medical needs of assigned program participants focusing on optimal health for all individuals. The RN Supervisor will establish medical protocols and interventions and supervise assigned LPN staff ensuring...

  • Route Sales Representative

    2 weeks ago

    Fitchburg, Massachusetts, United States Arc3 Gases Full time

    To view a video description of this position, visit Arc3 Gases, Inc. ("Arc3") is a growing, multi-generation family-owned and operated manufacturer and distributor of industrial, medical, food and beverage, and specialty gases and welding supplies, with over 55 locations in Virginia, Georgia, the Carolinas, and Maryland. We have a broad retail and...

  • Utility/forklift Operator- Second Shift

    2 weeks ago

    Fitchburg, United States UTZ Brands, Inc Full time

    Utz Quality Foods is looking to grow our loyal, career driven, and customer focused team and is currently recruiting for a **Utility/Forklift Operator** to work from our manufacturing facility located in **Fitchburg, MA** on Second shift. The required hours are **Monday-Friday 3:10PM-11:55PM.** **Responsibilities**: - Pending training, substitutes in the...