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Tax Resolution Case Manager

3 months ago

Phoenix, United States Axelon Tax Solutions Full time

About Us: Axelon Tax Solutions is a pioneering tax resolution company that leverages innovative automation systems to provide cutting-edge solutions to our clients. Our team is dedicated to delivering exceptional service and navigating complex tax issues with efficiency and expertise.


Job Description: We are seeking a detail-oriented and organized Tax Resolution Case Manager to oversee administrative tasks and assist Enrolled Agents (EAs) in managing cases. In this role, you will play a vital part in ensuring the smooth operation of our tax resolution services, supporting EAs in case management and leveraging automation systems to streamline processes. We are looking for a proactive individual who is a problem solver, analytical thinker, and open to embracing new ideas.


Responsibilities:

· Provide administrative support to Enrolled Agents in managing tax resolution cases, including documentation, scheduling, and communication with clients and tax authorities.

· Assist in the preparation and filing of petitions, offers in compromise, installment agreements, and other necessary documents, ensuring accuracy and compliance with regulations.

· Utilize automation systems to organize case information, track deadlines, and streamline workflows, maximizing efficiency and productivity.

· Collaborate with cross-functional teams to address administrative issues and implement process improvements, driving continuous optimization of our tax resolution services.

· Serve as a point of contact for clients, addressing inquiries and providing updates on case status, fostering positive relationships and ensuring client satisfaction.

· Conduct research and analysis to support EAs in developing tax resolution strategies and solutions, contributing valuable insights to case management.


Qualifications:

· Bachelor's degree in accounting, finance, business administration, or related field preferred.

· Minimum of 2 years of experience in administrative roles, preferably in the tax or financial services industry.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.

· Proficiency in office software and willingness to learn new automation systems.

· Excellent communication and interpersonal skills, with a customer service-oriented mindset.

· Problem-solving abilities and analytical thinking, with a proactive approach to addressing challenges.

· Openness to new ideas and technologies, with a willingness to embrace innovation and drive process improvements.


Benefits:

· Competitive salary and opportunities for advancement.

· Comprehensive health, dental, and vision insurance plans.

· Retirement savings plan with employer matching.

· Flexible work schedule and potential for remote work options.

· Professional development opportunities and support for continuing education.

· Collaborative and supportive work environment with opportunities for growth.


Join our team and play a pivotal role in supporting our tax resolution services with efficiency and expertise. If you are a proactive problem solver, analytical thinker, and open to embracing new ideas, we want to hear from you Apply today by submitting your resume and cover letter detailing your qualifications and why you are the ideal candidate for this position. We look forward to welcoming you to our team