Systems Support Specialist

2 months ago

Washington, United States Jenner & Block Full time

ABOUT JENNER & BLOCK

Jenner & Block LLP is a law firm with global reach, with offices in Century City, Chicago, London, Los Angeles, New York, San Francisco, and Washington, DC. The firm is known for its prominent and successful litigation practice, global investigations practice, regulatory and government controversies work, and experience handling sophisticated and high-profile corporate transactions. Its clients include Fortune 100 companies, technology companies, large privately held corporations, emerging companies, Native American tribes, and venture capital and private equity investors. The American Lawyer has recognized Jenner & Block as the No. 1 pro bono firm in the United States 10 times.


SUMMARY OF DUTIES

The Systems Support Specialist is responsible for providing hardware and software support to

the end users. This includes both via the telephone and desk side support. Frequent interaction with internal and external users including staff, clients, and management where courtesy, tact, cooperation and negotiation is required to problem solve user issues. Serves as primary contact with users. Must demonstrate a team spirited attitude.


JOB QUALIFICATIONS

  • Associate's degree, 4 year college Computer Science Degree or equivalent experience
  • A minimum of two years of corporate or law firm Helpdesk experience
  • Microsoft Certified Professional Certification preferred
  • Advanced knowledge and ability to troubleshoot word processing applications including macros required
  • Proficiency with Microsoft Word/Excel/Outlook/PowerPoint required Advanced knowledge of remote access applications required
  • Call tracking application experience required MOS certifications preferred
  • Proven computer hardware troubleshooting ability required
  • Understanding of networks and their relation to end-users required
  • Virus detection and removal ability required
  • Legal application knowledge such as NetDocuments, Create and Time Entry preferred
  • Excellent written and verbal communication skills with unskilled and highly skilled PC users
  • Excellent time management skills, including the ability to meet deadlines while paying attention to details
  • Ability to make quick and clear decisions in accordance with Firm policies
  • Proven ability to work within an environment that is fast paced, requiring changing priorities
  • Proven customer service skills are required to create, maintain and enhance user relationships
  • Must be able to communicate and interact effectively with people from multi- functional and diverse backgrounds


WORKING CONDITIONS

  • Ability to work outside scheduled work time as required
  • Availability by phone and e-mail (24/7) is required
  • Work may be performed at a client site or in corporate headquarters in a professional work environment
  • Hazards include working with office machines (computer, servers, printers and scanning equipment), cleaning supplies and toner


SUPERVISION

Exercised: There are no supervisory responsibilities associated with this position.


Received: This position reports directly to the DC Office Technical Support Supervisor.

Indirect supervision may be received from the Director of Technology Services and the Director

of Administration


STATEMENT OF OTHER DUTIES

This posting describes the major duties, responsibilities, and authorities of this job, and is not

intended to be a complete list of all tasks and functions. It should be understood, therefore, that

incumbents may be asked to perform job-related duties beyond those explicitly described.


Jenner & Block LLP is an equal opportunity employer. Recruitment and employment decisions are not made on the basis of an individual’s race, color, creed, religion, national origin, ancestry, citizenship status, age, non-disqualifying physical or mental disability or medical condition, genetic information, sexual orientation, sex, gender identity and/or expression, pregnancy, childbirth, breastfeeding or related medical conditions, arrest record, matriculation, personal appearance, political affiliation, marital, parental, veteran, military, or order of protection status, or any other protected status or that of their relatives, friends, or associates.


Jenner & Block offers a comprehensive benefits program, which includes medical, dental, and vision insurance, 401(k), and paid time off, in addition to other offerings.

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