DSS Systems Support Specialist

4 days ago


Washington, Washington, D.C., United States General Dynamics Information Technology Full time
About the Role

We are seeking a skilled DSS Systems Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities
  • Manage and resolve service requests from customers in a timely and efficient manner.
  • Provide technical support for hardware and software issues, including installation, configuration, and troubleshooting.
  • Analyze and evaluate software and hardware issues to identify root causes and implement solutions.
  • Collaborate with internal teams to ensure seamless support services to customers.
  • Contribute to the development and implementation of process improvements to enhance customer satisfaction.
Requirements
  • 5+ years of experience in IT support or related field.
  • Strong knowledge of computer systems, hardware, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
Benefits
  • Competitive salary range: $28.61 - $38.71 per hour.
  • Opportunity to work with a leading technology company.
  • Professional development opportunities.
  • Benefits package includes medical, dental, and vision insurance, 401(k) plan, and paid time off.
About Us

We are General Dynamics Information Technology (GDIT), a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.



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