DSS Systems Support Specialist
4 days ago
We are seeking a skilled DSS Systems Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our customers.
Key Responsibilities- Manage and resolve service requests from customers in a timely and efficient manner.
- Provide technical support for hardware and software issues, including installation, configuration, and troubleshooting.
- Analyze and evaluate software and hardware issues to identify root causes and implement solutions.
- Collaborate with internal teams to ensure seamless support services to customers.
- Contribute to the development and implementation of process improvements to enhance customer satisfaction.
- 5+ years of experience in IT support or related field.
- Strong knowledge of computer systems, hardware, and software.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Competitive salary range: $28.61 - $38.71 per hour.
- Opportunity to work with a leading technology company.
- Professional development opportunities.
- Benefits package includes medical, dental, and vision insurance, 401(k) plan, and paid time off.
We are General Dynamics Information Technology (GDIT), a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.
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