Desktop Support Specialist

4 weeks ago

High Point, United States Solugenix Full time

Desktop Support Specialist - $24/hr

High Point, NC (Onsite)

Contract to hire

Job ID 2024-9692


Solugenix is assisting a client in their search for a Desktop Support Specialist. This is a contract to hire opportunity based out of High Point, NC.


Qualifications:

  • Requires 3+ years of related work experience.
  • Sound knowledge of imaging tools (Ghost, MDT, or SCCM).
  • Sound knowledge of data backup and recovery tools (USMT).
  • Installing, upgrading, and migrating to Windows 7/10.
  • Deploying Windows 7/10 in large enterprises.
  • O365 troubleshooting’
  • Configuring hardware and applications.
  • Configuring network connectivity.
  • Configuring access to resources.
  • Configuring mobile computing.
  • Monitoring and maintaining systems that run Windows 7/10.
  • Configuring backup and recovery options.


Certifications:

  • A+ Certification is a plus.


Responsibilities:

Essential duties for the position include, but are not limited to the following:

  • Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.
  • Resolve incidents and problems associated with EUC equipment.
  • Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
  • Support Authorized Users in connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
  • Provide repair and maintenance for mobile devices.
  • Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals).
  • Provide software break/fix services and replacement of non-warranty assets for end users.
  • Provide network printers and scanner network connectivity, including providing network support for device configuration, IP address, and direct TCP/IP output.
  • Provide warranty and break/fix support for networked printers and scanners.
  • Configure and support end users on mobile computing platforms.
  • Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc.
  • Create, change, and remove printer configurations and queues based on requests and by SLAs.
  • Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies.
  • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
  • Utilize problem management database and systems to track and report on customer calls and requests.
  • Communicate technical information to the technical and non-technical team and customers.
  • Deskside support services as required.


About the Client:

Our client is a nationwide IT Service provider for many fortune 500 companies.


About Solugenix:

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

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