Information Technology Coordinator

2 weeks ago


High Point, United States Robert Half Full time

Primary Responsibilities:

  • Serve as the first point of contact for IT support, managing IT Help Desk inquiries via phone, Teams, email, and FIT (Freud Issue Tracking) system (35%).
  • Provide specific IT support for Distribution/Logistics/Operations, including AS400, Windows desktops, printers, copiers, desk phones, smartphones, warehouse wrist scanners, and warehouse printers. Additionally, manage hands-on hardware experience including desktops, laptops, printers, video displays, and wiring such as Ethernet and phone jacks. Responsible for phone systems, security system, and other related equipment (45%).
  • Perform administrative duties, assisting and handling other administrative IT tasks as required. Tasks include AIM, ISP, FIT, Access Management, and multiple Bosch ticket management systems (20%).

Education:

  • Technical/Vocational degree required; Business or Info Systems preferred.
  • High school diploma/GED with 8 years of commensurate experience in lieu of degree.

Qualifications:

  • Intermediate proficiency in Enterprise level 1 & 2 Help Desk support with minimal supervision.
  • Entry-level understanding of MS Office Suite (PowerPoint, Word, Excel).
  • Intermediate problem-solving skills for hardware/software issues.
  • Intermediate ability to set priorities and accomplish tasks with minimal supervision.
  • Intermediate experience with supporting current Windows operating systems.



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