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Manager, Retail Charging

2 months ago

Bentonville, United States Walmart Full time

Why Walmart?

At Walmart, we're on a mission to help people save money and live better. As a Walmart associate, you'll play a pivotal role in shaping the future of retail, tech, sustainability, and more - all while positively impacting millions of customers worldwide. 🌍 Join our team of innovators and change agents dedicated to realizing Walmart's regenerative commitments and leveraging our platform to drive decarbonization.


The role

As the Manager, Retail Charging, you'll be the driving force behind an exceptional customer experience for Walmart's growing electric vehicle (EV) charging network. You'll own the customer care process, analyze feedback, and establish continuous improvement loops to ensure a seamless and reliable charging experience. 💡


Key Responsibilities

  • Coordinate across stakeholders to ensure seamless customer support for EV charging
  • Monitor and report on performance against key metrics, driving improvement
  • Evaluate and enhance customer support content, from app to training resources
  • Develop processes for timely and effective resolution of customer issues


What we need to see from you

  • Proficiency with EV charging or energy domain knowledge strongly desired
  • You have 5+ years of experience in designing, launching, and monitoring new programs
  • You're data-driven, with strong analytics skills (Excel, Tableau, etc.)
  • You possess effective communication and presentation abilities


Ready to make a difference? Apply now and join our team of changemakers