Technical Support Specialist-Analytical Service and Lab Products

3 weeks ago

Tucson, United States MSE Supplies Full time

About the job

Company

MSE Supplies LLC (www.msesupplies.com) is a U.S.-based leading supplier of high quality materials, lab equipment and materials characterization analytical services for both research and production. With a global customer base of more than 2,000 research universities, government labs, as well as Fortune 500 companies and technology start-ups, we support scientists and engineers worldwide to accelerate their innovations. As a fast-growing company, we are constantly looking for talented and ambitious people to join our team and develop your successful career.

Our Products and Services (Both Standard and Customized)

  • (A to Z) Single Crystals, Wafers and Substrates
  • Gallium Nitride (GaN) and Silicon Carbide (SiC) compound semiconductor substrates and wafers
  • Arc Melting, Melt Spinning and Quenching Equipment (made in Germany by Edmund Buhler)
  • Shakers and Lab Equipment (made in Germany by Edmund Buhler)
  • Ball Milling Equipment and Accessories (mills, jars, grinding balls, milling media and microbeads)
  • FAST / SPS / DCS Sintering Presses (made in Germany by Dr. Fritsch)
  • Pellet Pressing Dies and Presses
  • Metal Powders for Additive Manufacturing (3D printing)
  • Conductive Oxide (FTO, ITO, AZO) Substrates
  • Customized Sputtering Targets
  • Monolayer Graphene Films and Graphene Oxide
  • Lithium Battery Materials (solid electrolytes, anodes, cathodes, battery research consumables and tools)
  • High Purity Inorganic Chemicals
  • High Purity Lab Crucibles
  • Biotech Lab Supplies
  • Materials Characterization Analytical Services

Overall:

This is not a lab benchtop work position. This is a technical support role who will support customer on analytical service inquires and all MSE lab products.

Responsibilities: 

1. Be proficient in the use of analytical equipment and sample preparation. Possess a working knowledge of the associated limitations and operating parameters for each analytical technique. 

2. Process customers' requests for analysis and communication of results.

3. Establish and maintain liaison with sales team and product management team.

4. Document all the analytical service issues and conduct operation improvement. 

5. Provides technical support to the customers for all MSE material and equipment regarding engineering, technical or scientific issues.

6. Communicate with manufacturer engineers to address the pre-sale quote inquiries and after sale issues.

7. Work with customers regarding the instrument manual request and repair support.

8. Provide feedback for product quality improvements

Requirements: 

1. Master’s degree in chemistry or Material Science 

2. Knowledge of analytical laboratory practices and equipment functionality, such as GC, HPLC, ICP, TGA, DSC, XRD, SEM, AFM and BET 

3. Bilingual in English and Mandarin is required

4. Experience in technical support or customer service is preferred

5. Proficient computer skills, i.e. Microsoft suites 

6. Good time management and planning skills, ability to manage multiple priorities in a fast-paced environment is essential

7.Both good a team player and individual worker 

8.Excellent written and oral communication skills 

How to Apply

Please send cover letter, resume and salary requirements along with your application to hzhang(AT)msesupplies.com

Job Type: Full-time

  • Job Location: Tucson, AZ

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