Technical Support Specialist
6 days ago
Omni Inclusive is seeking a highly skilled and proactive Technical Support Specialist to join our team.
The estimated salary for this role is $65,000 - $80,000 per annum, based on industry standards and the cost of living in the area.
Job Description:
We are looking for an individual who can provide end-user support for Windows PC and Mac issues, assign and work on incident tickets through Service Now, and support meeting rooms with TV's, polycom, and other audio/video conferencing hardware.
Key Responsibilities:
- Assign and resolve incident tickets through Service Now
- Support new user onboarding and prepare necessary IT equipment
- Image and configure new PCs
- Resolve end-user issues related to hardware and software
Required Skills and Qualifications:
- Strong hands-on experience with Windows PC and Mac support
- Proactive mindset and eagerness to learn
- Ability to fix issues and support client operating systems (Windows and Mac)
- Knowledge of various hardware platforms to troubleshoot and break-fix hardware issues
Benefits:
- Competitive salary range
- Opportunity to work with a dynamic team
- Professional development opportunities
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