Technical Support Specialist

6 days ago


Hopewell, Virginia, United States Omni Inclusive Full time

Omni Inclusive is seeking a highly skilled and proactive Technical Support Specialist to join our team.

The estimated salary for this role is $65,000 - $80,000 per annum, based on industry standards and the cost of living in the area.

Job Description:

We are looking for an individual who can provide end-user support for Windows PC and Mac issues, assign and work on incident tickets through Service Now, and support meeting rooms with TV's, polycom, and other audio/video conferencing hardware.

Key Responsibilities:

  • Assign and resolve incident tickets through Service Now
  • Support new user onboarding and prepare necessary IT equipment
  • Image and configure new PCs
  • Resolve end-user issues related to hardware and software

Required Skills and Qualifications:

  • Strong hands-on experience with Windows PC and Mac support
  • Proactive mindset and eagerness to learn
  • Ability to fix issues and support client operating systems (Windows and Mac)
  • Knowledge of various hardware platforms to troubleshoot and break-fix hardware issues

Benefits:

  • Competitive salary range
  • Opportunity to work with a dynamic team
  • Professional development opportunities


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