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Field Support Specialist
1 month ago
Position: Field Support Specialist
Location: Houma, LA, 70363
Pay: 22-28/hr
Description:
The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements. The primary focus of this position is to be the single point of contact for all IT-related issues at the assigned site. This includes taking ownership of all IT issues and concerns, ensuring the appropriate escalations, and assisting in determining the root causes of IT issues are understood and addressed.
Desired Skills and Experience:
- A+, Net+, MCP, MCDST, or similar certifications
- 2+ years of work-related experience required, preferably in the Oil and Gas Sector
- Experience in the following IT areas – PC, LAN, WAN, Site-to-Site VPN, Wireless (preferably Cisco) and web-based solutions, and DOS-based applications are required.
- Experience and knowledge of Server 2019, Cisco Routers and Switches
- Ability to set up and manage mobile devices required (iOS, Androids, Air Cards, etc.)
- Experience in setting up HP LaserJet and Multi-functional printers required.
- Experience working with ITSM software preferably BMC Remedy.
Physical Requirement:
- Ability to routinely lift at least 50 lbs.
Travel requirements:
- Must be willing to travel up to 80% and possibly overnight stays.
- Excellent driving record required, with no major violations within the last three years.
- Estimated radius of travel is about 200 miles from Houma for routine travel with occasional longer distance.
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