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Technical Architect

1 month ago

Atlanta, United States Apex Systems Full time

Job Title: Customer Experience Technology Architect

Duration: Direct Hire

Compensation: Base salary + benefits

Location: Atlanta, GA (3x a week on-site, 2 days remote)



About the Company:

The CX (Customer Experience) Technology Architect is a key role in the CX delivery capability in evaluating and proposing technology solution alternatives that drive value and innovation to transform and improve the customer and consumer experience. You will work closely with cross-functional teams, including IT, marketing, sales, and service, to define technology-driven solutions in support of key business and technology bets across all business segments for BP, P&C and CPG. Drive long term value with a technology roadmap across various CX domains including CRM, eCommerce, Portal, Marketing utilizing strong knowledge of capabilities in platforms like Salesforce, Microsoft Dynamics and Marketing technologies, and integration with core business and customer systems.


About the Role:

Key Responsibilities:


  • Define an effective integrated technology solution architecture that enhances the customer experience, particularly focusing on CRM, eCommerce, Customer Portal, Marketing and related capabilities.
  • Collaborate with stakeholders to understand their needs or gaps, translate them into technology solutions, that create value for the customer and deliver business outcomes.
  • Leverage knowledge in Salesforce, SAP, Microsoft Dynamics and related CX technologies to develop competitively advantaged capabilities and solution/architecture alternatives.
  • Drive continuous improvement, innovation, and customer-centricity.
  • Implement best practices and maintain knowledge of emerging technologies and latest trends and advancements in the field of customer experience technologies.


Qualifications:

Who You Are (Basic Qualifications)


  • At least 5 years' experience in CX (CRM, eCommerce, portals, marketing tech) with specific knowledge of salesforce® along with integration, ERP and other CRM technologies like SAP, and Microsoft Dynamics etc.
  • Critical thinking and problem-solving skills and the ability to make informed recommendations evaluating alternatives and trade-offs that create the highest long term value.
  • Superior communication skills, with the ability to engage effectively with a range of stakeholders.
  • A customer-focused mindset, with a proven track record in enhancing customer experience through innovative IT solutions.