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Luxury Hotel Concierge

2 months ago

New York, United States Casa Cipriani New York Full time

Position Overview: The Luxury Hotel Concierge provides exceptional guest service, ensuring a memorable and seamless experience for all visitors. This role involves anticipating guests' needs, offering personalized recommendations, and coordinating various services and activities to enhance their stay.


Guest Relations:

  • Greet guests warmly and assist with inquiries.
  • Build rapport with guests to understand their preferences and special requests.
  • Passion for providing outstanding customer service.
  • Ability to work in a fast-paced environment with a positive attitude.
  • Discretion and professionalism in handling sensitive guest information.


Personalized Service:

  • Offer tailored recommendations for dining, entertainment, and local attractions.
  • Make reservations for restaurants, tours, and activities, ensuring guests have exclusive experiences.
  • Provide assistance with transportation arrangements, including car rentals and airport transfers.


Problem Solving:

  • Address guest inquiries and resolve any issues or complaints promptly and professionally.
  • Local Knowledge:
  • Stay informed about local events, attractions, and cultural experiences to provide up-to-date information to guests.
  • Cultivate relationships with local vendors and service providers for enhanced guest offerings.


Administrative Duties:

  • Maintain accurate records of guest preferences and requests.
  • Assist with managing concierge desk operations, including scheduling staff and inventory management.


Team Collaboration:

  • Work closely with other hotel departments, such as housekeeping and security, to ensure a seamless guest experience.
  • Participate in staff meetings and training sessions to continuously improve service quality.


Qualifications:

  • Previous experience in a luxury hotel.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using concierge request management software and online reservation systems.
  • Knowledge of local attractions, dining options, and cultural experiences.
  • Fluency in multiple languages is a plus.


Working Conditions:

  • Flexible hours, including weekends and holidays.
  • Fast-paced and dynamic hotel environment.

This position offers the opportunity to create memorable experiences for guests, contributing to the hotel’s reputation for excellence in service.