Grad/Junior Technical Customer Service
2 weeks ago
Level 1 Grad/Junior Technical Customer Service - great benefits - must already be local to Moorestown
Location: Moorestown, NJ
Overview:
We are seeking a dedicated Level 1 Product Support Technician to join our team, providing first-tier support to customers for equipment and systems. This role involves troubleshooting issues, responding to support requests via multiple channels, and collaborating with internal teams to resolve complex problems.
Key Responsibilities:
- Provide first-level support to external customers (such as city staff and fee collection terminal owners).
- Troubleshoot hardware and software issues via live chat, email, and phone channels.
- Respond promptly to inbound multi-channel support requests for hardware, software, and back-office systems.
- Investigate, verify, and isolate reported issues to determine the root cause.
- Escalate unresolved support cases to higher-tier teams.
- Manage activation and deactivation of equipment, SIM cards, and EMV readers.
- Provide user administration support.
- Execute equipment configuration changes and UI updates.
- Handle back-office configuration of equipment and users.
- Assist customers in building and scheduling reports.
- Help customers coordinate parts orders, including identifying correct part numbers.
- Take on additional projects or tasks as requested by leadership.
Who We’re Looking For:
We are looking for team players with the perfect balance of experience, training, and skills in the following areas:
- 2+ years of experience in a high-traffic customer service setting with multi-channel support.
- Hands-on experience troubleshooting hardware issues.
- Knowledge or experience with programming, 12V DC electrical systems, solar charging systems, and wireless modems is preferred.
- Familiarity with electronic vending systems and credit card processing is a plus.
- Previous help desk experience (non-IT help desk).
- Proficient in web-based applications and MS Office products.
- Excellent verbal and written communication skills, with an ability to communicate clearly and concisely.
- Strong problem-solving, troubleshooting, and research skills.
- Willingness to cover rotating after-hours, weekend, and on-call shifts as needed.
What You Can Expect From Us:
We offer a comprehensive benefits package to employees after 30 days of employment, including:
- Medical, dental, and vision plans (both contributory and non-contributory options).
- Affordable voluntary benefits.
- 401(k) plan with company matching contributions.
- Life insurance, short-term and long-term disability coverage.
- Generous paid time off.
-
Grad/Junior Technical Customer Service
2 weeks ago
Moorestown, United States Hatched Recruitment Group Full timeLevel 1 Grad/Junior Technical Customer Service - great benefits! Location: Moorestown, NJOverview:We are seeking a dedicated Level 1 Product Support Technician to join our team, providing first-tier support to customers for equipment and systems. This role involves troubleshooting issues, responding to support requests via multiple channels, and...
-
Moorestown, United States Property Solutions Inc. Full timeProperty Solutions Inc., a leader in environmental and engineering consulting services, is growing and seeks to add experienced Project Managers, Senior Project Managers, and Technical Managers to our team. Our Project Managers have the opportunity to manage a variety of interesting and complex environmental projects including Site Investigations/Remedial...
-
Technical Customer Support Specialist
2 weeks ago
Moorestown, United States Hatched Recruitment Group Full timeTechnical Customer Support SpecialistWe are seeking a dedicated Technical Customer Support Specialist to join our team, providing first-tier support to customers for equipment and systems. This role involves troubleshooting issues, responding to support requests via multiple channels, and collaborating with internal teams to resolve complex problems.Key...
-
Technical Support Specialist
2 weeks ago
Moorestown, United States Opex Full timeJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at OPEX Corporation. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical guidance and support to...
-
Technical Support Specialist
2 weeks ago
Moorestown, United States Opex Full timeJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at OPEX Corporation. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our field service technicians, ensuring they have the necessary resources to resolve customer issues efficiently.Key ResponsibilitiesProvide expert...
-
Customer Service Rep
4 months ago
Moorestown, United States Oldcastle BuildingEnvelope Full timeOur Moorestown location is currently seeking a Customer Service Representative.The overall responsibility of the position is answering sales related email and phone calls; analyze and answer general questions regarding sales quotes and order status; and entering / processing orders in a timely manner. Position is Mon- Fri, 8am- 5pm. Essential Duties and...
-
Customer Service Rep
4 days ago
Moorestown, United States Oldcastle BuildingEnvelope Full timeOur Moorestown location is currently seeking a Customer Service Representative II.The overall responsibility of the position is answering sales related email and phone calls; analyze and answer general questions regarding sales quotes and order status; and entering / processing orders in a timely manner. Position is Mon- Fri, 8am- 5pm. Job Highlights: Full...
-
Environmental Project Manager
2 weeks ago
Moorestown, United States Property Solutions Inc. Full timeJob SummaryProperty Solutions Inc. is seeking experienced Project Managers, Senior Project Managers, and Technical Managers to join our team. As a key member of our environmental consulting services team, you will have the opportunity to manage complex projects, including site investigations, remedial investigations, and remedial action workplans.Key...
-
Senior Geotechnical Project Manager
2 months ago
Moorestown, United States ECS Mid-Atlantic, LLC Full timeAbout the RoleWe are seeking a highly experienced Geotechnical Senior Project Engineer to join our team at ECS Mid-Atlantic, LLC. As a key member of our engineering team, you will be responsible for managing key client projects and leading project execution, providing technical oversight, ensuring quality control, and mentoring junior staff.Key...
-
Customer Service Representative
2 weeks ago
Moorestown, United States Wawa Full timeAs a Customer Service Representative at Wawa, you will be responsible for providing exceptional customer experiences. Key responsibilities include:Key Responsibilities:Greet and engage with customers to create a welcoming atmosphereRespond to customer inquiries and resolve issues in a timely and professional mannerOperate the cash register, scan items, and...
-
Senior Geotechnical Project Manager
3 weeks ago
Moorestown, United States ECS Limited Full timeJob SummaryECS Limited is seeking an experienced Geotechnical Senior Project Engineer to manage key client projects in our Philadelphia office.Key ResponsibilitiesOversee the full lifecycle of geotechnical engineering projects, ensuring timely completion and quality delivery.Develop project scopes, budgets, schedules, and plans, working closely with...
-
Senior Geotechnical Project Manager
1 month ago
Moorestown, United States ECS Limited Full timeJob SummaryECS Limited is seeking an experienced Geotechnical Senior Project Engineer to manage key client projects in our Philadelphia office.Key ResponsibilitiesOversee the full lifecycle of geotechnical engineering projects, ensuring timely completion and quality delivery.Develop project scopes, budgets, schedules, and plans, working closely with...
-
Customer Service Representative
3 weeks ago
Moorestown, United States Marquis Health Services Full timeConcierge Job DescriptionAt Cambridge Senior Living, we're committed to providing exceptional care and services to our residents and patients. As a Concierge, you'll play a vital role in ensuring their comfort, satisfaction, and well-being.Key Responsibilities:Provide exceptional customer service to residents, visitors, and staffAssist with daily tasks and...
-
Customer Service Representative
2 weeks ago
Moorestown, United States Synerfac Full timeCustomer Account ManagerSynerfac is seeking a Customer Account Manager to join their Sales Department in Southern, NJ. Our client is a family-owned electronics assembly manufacturer offering turnkey manufacturing, product realization, and logistics services for various industries.The ideal candidate will be responsible for direct interface with customers on...
-
Customer Service Representative
2 weeks ago
Moorestown, United States HomeSense Full timeAt HomeSense, we're looking for a skilled Customer Service Representative to join our team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, embodying our customer experience principles, and maintaining a clean and organized store environment.Key Responsibilities:Role model established customer...
-
Customer Service Representative
1 month ago
Moorestown, United States TEKsystems Full timeJob DescriptionJob DescriptionDescription:-Assisting customers with general care questions- 50 to 60 calls per day-Inbound & outbound calls -Answering calls from new & existing customers -Placing orders -Following up on open service requests -Placing new service requests -Placing new installation requests -Collecting payments for installations & services...
-
Tax Manager
4 weeks ago
Moorestown, United States Jobot Full timeJob OverviewWe are seeking a highly skilled Tax Manager to lead our team and provide top-tier tax planning services to high-net-worth clients.Key ResponsibilitiesPrepare and review individual, fiduciary, corporate, and partnership/LLC tax returns.Determine tax projections, update financial planning software, and initiate tax planning for clients.Build and...
-
Geotechnical Senior Project Manager
3 weeks ago
Moorestown, United States ECS Mid-Atlantic, LLC Full timeAbout the RoleWe are seeking an experienced Geotechnical Senior Project Engineer to manage key client projects in our Philadelphia office. In this role, you will lead project execution, provide technical oversight, ensure quality control, and mentor junior staff.Key ResponsibilitiesOversee the full lifecycle of geotechnical engineering projects.Develop...
-
Tax Manager
4 weeks ago
Moorestown, United States Jobot Full timeJob OverviewWe are seeking a highly skilled Tax Manager to lead our team and provide top-tier tax planning services to high-net-worth clients.Key ResponsibilitiesPrepare and review individual, fiduciary, corporate, and partnership/LLC tax returns.Determine tax projections, update financial planning software, and initiate tax planning for clients.Build and...
-
Geotechnical Senior Project Manager
1 month ago
Moorestown, United States ECS Mid-Atlantic, LLC Full timeJob SummaryECS Mid-Atlantic, LLC is seeking an experienced Geotechnical Senior Project Engineer to manage key client projects in our Philadelphia office. In this role, you will lead project execution, provide technical oversight, ensure quality control, and mentor junior staff.Key ResponsibilitiesOversee the full lifecycle of geotechnical engineering...