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Billing Manager

3 months ago

Lehi, United States Impact Healthcare Full time

Job Summary:

The Impact Healthcare Service Center is seeking a full time billing manager to ensure the success of our billing team by providing leadership, development, and oversight. You’ll be responsible for understanding the billing process, growing the team, and making day to day decisions. We’ll look to you to help the team balance maximizing cash flow from the collections end while living our mission of inspiring the best.

Structure and Schedule:

The billing manager is expected to work out of our Lehi office and home with a hybrid schedule based on team performance but should be available to work in the office Monday-Friday, 9am-5pm as needed. This is a full time, benefited position and will report directly to our Revenue Cycle Manager.

Responsibilities:

  • Help billers understand and perform clean claim submission, minimal write offs, and timely follow up
  • Hold the billing team accountable to aggressive but attainable targets with kindness
  • Fully train new billing team members
  • Develop and maintain billing team training tools and resources
  • Guide billers in developing skills that will help them successfully troubleshoot and solve issues
  • Maintain and foster an outward mindset focused on our goals and objectives more than my goals and objectives
  • Provide formal semi-annual performance reviews as well as immediate, candid feedback in a kind way
  • Engage in weekly collaboration with the Revenue Cycle Manager and other leaders
  • Lead a productive team meeting on a weekly basis that focuses on results, areas to improve, and developing skills
  • Identify, research, and resolve system issues through direct contact with payors and software
  • Performs regular audits of billing reports to identify wins and areas to improve
  • Monitor accounts receivable and payment reports regularly to identify trends, investigate problems, and take appropriate steps towards resolution
  • Understand insurance coverage from a billing perspective and help the billing team review current patient eligibility routinely
  • Learn the requirements and processes for new payors as we acquire or modify contracts
  • Participate in reviewing accuracy of accounts receivable, adjustments, and payment posting during the month end close preparation period
  • Perform special projects and other duties as required

Key Competencies for this role include:

  • Critical & methodical thinking
  • Detail oriented
  • Solution focused
  • Effective communicator
  • Ability to give and receive candid feedback in an effort to improve results
  • Ability to prioritize tasks
  • Driven by results
  • Cares about people as people and have compassion
  • Contribute to a positive work environment
  • Accept feedback with gratitude

Qualifications:

  • Demonstrates accountability, integrity, professionalism, openness
  • Some leadership experience is preferred but we’ll help develop those skills in the right candidate
  • Passionate about living our mission, vision, and values
  • Three years of relevant experience in the industry, specific medical billing and/or home health experience is preferred