Senior Benefits Account Manager
4 weeks ago
National Financial Partners is a leading insurance broker and consultant that provides employee benefits, property and casualty, and retirement and individual private client solutions to help our clients achieve their goals.
Job Title: Account Manager IIWe are seeking an experienced Account Manager II to join our team. As the primary service contact for our clients, you will be responsible for problem-solving claim resolutions, billing concerns, compliance communications, open enrollment support, and strengthening relationships with existing clients.
Key Responsibilities:- Develop and maintain ongoing relationships with clients
- Anticipate client needs and identify strategies to solve them
- Oversee client projects, including implementation of new business, open enrollment process, non-discrimination testing, etc.
- Interpret plan rules to ensure compliance with Plan Documents and Summary Plan Descriptions
- Prepare information for client meetings, including agendas, printing, and preparing client materials
- Take meeting notes and distribute them to meeting attendees within 48 hours
- Track action items discussed at meetings and assist the team in tracking action items based on the client's annual calendar
- Assist HR and employees with billing and claim questions and issues, providing resolution support
- Establish regular client contact, including electronic, telephonic, and in-person communication
- Communicate due dates, timelines, and expectations to clients and partners
- Conduct or assist with on-site meetings to communicate with employees and/or administrators about their benefit plan
- Develop employee memorandum drafts for clients to communicate annual renewal changes, enrollment procedures, miscellaneous benefit changes, and clarifications
- Provide resolution support and oversight of employee issues, such as enrollment and billing issues
- Conduct annual client compliance audits using the NFP portal
- Provide updates to clients regarding industry trends and events, including state and federal regulatory issues
- Support iEducate, advise, and aid clients on compliance topics, including ERISA, COBRA, FMLA, 5500s, and Health Care Reform
- Develop relationships with carrier representatives to understand available products and services and recommend them to clients
- Act as a subject matter expert on benefits and vendor/carrier products and services
- Have a general understanding of alternative funding strategies
- Work with the VP of Employee Benefits, Account Executives, and Benefit Analysts to support client strategy planning and execution
- Provide support for benefit administration online portals
- 2-4 years of experience in account management, preferably in a consulting or brokerage firm or employee benefit vendor
- High school graduate; 4-year college degree or industry-specific designation preferred
- Current life and disability insurance license (or obtain within 4 months of employment) and retain license by meeting continuing education requirements
- High level of computer literacy, including Microsoft products (PowerPoint, Word, Excel, etc.)
- Strong verbal and written communication skills to communicate with internal team and clients
- Ability to evaluate, audit, deduce, and/or assess data and/or information using established criteria
- Ability to question and discuss reference, descriptive, design, advisory, consulting, and conceptual data and information with clients and colleagues
- Ability to perform addition, subtraction, multiplication, and division; calculate decimals and percentages; and interpret graphs
- Ability to apply incentive and leadership principles and draw on own and others' experience to develop and apply best practices to solve problems
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