Information Technology Support Specialist

1 week ago


Albany, United States AKSTechSolutions Full time

Position: IT Support

Duration: 24 Months of Assignment

Location: Empire State Plaza, Corning Tower Building, Albany NY 12237 (Onsite)

Onsite Interview | 8 AM to 4:30 PM

Rate: $25/hr


Responsibilities:

  • Respond to all service requests.
  • Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
  • Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
  • Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
  • Installation of desktop hardware/ peripherals and printers.
  • Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
  • Installation of individual software packages, as needed for all users.

Qualifications

  • 24 months’ experience managing support requests on a Level 2 help desk.
  • 24 Months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS.
  • 30 months’ experience utilizing VMware vSphere to support virtual desktops including linked clones.
  • 30 months’ experience using Lansweeper, Remote Desktop and Active Directory, all three are required
  • 24 months’ experience using ITSM service desks.
  • 30 months’ experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
  • 30 months’ experience using SCCM to create and apply images.
  • 30 months experience supporting Lotus Notes.
  • 12 Months experience with the installation and support of Office 2016 in an enterprise environment.
  • 12 months experience troubleshooting Windows 10 OS and applications.



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