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Senior Service Desk Analyst

2 months ago


Seattle, United States Apex Systems Full time

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.


All applicants must be able to work directly on Apex's W2 without sponsorship needed now or in the future. Client is not able to work corp to corp.

Position: Senior Service Desk Analyst

Location: Seattle, WA - 3 days onsite/2 days remote

Duration: 6 month CONTRACT TO HIRE - conversion will be contingent on performance

Pay Rate Range: $35+/hr W2


Requirements:

  1. 4+ years of experience supporting & troubleshooting softphone Five9
  2. Able to work independently
  3. Azure AD experience (hybrid, and cloud-based environments)
  4. Autopilot experience
  5. Office 365 administration
  6. Verifying licensing, troubleshooting tier 1 tickets
  7. Person must be comfortable with work coming in through multiple teams - tickets, pings, email, etc.

Plusses

  1. Atlassian product (JIRA, ticketing system and PM software)
  2. Documentation will be in Confluence



*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*

  • Health
  • Dental
  • Vision
  • Life Insurance; Short Term Disability
  • Hospitalization Coverage
  • Direct Deposit
  • Weekly Pay Periods
  • Training and Development Programs
  • 401k
  • Referral Program