Help Desk Technician

1 month ago


Schaumburg, United States Links Technology Solutions Full time

Links Technology Solutions is currently seeking a Helpdesk Technician to fill an opening with a Media and Information Services company located in Schaumburg, IL. The candidate would provide desktop and help desk support to our client through a variety of tools and onsite support. In this role, the candidate will be responsible for providing level 1 / level 2 support over the phone as well as in person at times. This is a fast pace and dynamic environment. There are opportunities to always learn new technologies and to expand your experience.


Qualifications of the Helpdesk Technician

  • Ability to research solutions or information regarding technical issues with minimal supervision.
  • Experience with 2+ years in the IT field.
  • Experience working with Cloud solutions (Google, Microsoft)
  • Working knowledge of Windows 10/11 Operating System
  • Understanding of basic IT and networking fundamentals
  • Intermediate expertise in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Excellent interpersonal skills and must be able to effectively communicate with users and vendors
  • High energy level, passion for teamwork, continuing education, and provide exceptional customer service


Responsibilities of the Helpdesk Technician

  • Troubleshoot support desk calls with hardware and software
  • Hardware upgrades and repairs to include memory, hard drive, OS builds, patching, installing software
  • Learn new aspects of technologies as new products are introduced.
  • Update support tickets with detail
  • Follow up with customers with updates to tickets
  • Site visits for installs and customer service


Benefits of the Helpdesk Technician

  • Location: Onsite role in Schaumburg, IL
  • Paying up to $50,000.00
  • Direct hire role
  • 2 weeks PTO
  • Medical / Dental / Vision
  • 401k Non-matching


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