Front Desk Clerk

3 months ago


Schaumburg, United States Marriott International Inc Full time
Job Description

POSITION SUMMARY

As a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Ambassador will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Renaissance we believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale. Creating a smooth and easy experience for guests so they can get the most out of their stay is critical. The Front Desk Ambassador will use their expertise, as well as their relationships with others across the hotel (from housekeeping to parking to the Navigator and beyond), to anticipate and deliver on our guests' needs. He or she should be passionate not only about the locale and local offerings, but also have an eye for detail - from the information they provide to guests, to the accuracy of their reports, to the transactions they process and secure.

No matter what position you are in, there are a few things that are critical to success - making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk ambassador role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Ambassador role is driving a best-in-class guest experience, inspiring guests and ambassadors alike to live life to discover.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
  • Front Desk Associate

    2 weeks ago


    Schaumburg, Illinois, United States Schaumburg Lodging LLC Full time

    Job Title: Front Desk ClerkWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at the Holiday Inn of Schaumburg. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide professional and...

  • Front Desk Associate

    4 weeks ago


    Schaumburg, Illinois, United States Schaumburg Lodging LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at the Holiday Inn of Schaumburg. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming lobby area.Key ResponsibilitiesProvide...


  • Schaumburg, United States Marcus Corporation Full time

    Job Description Hyatt Regency Schaumburg Full-Time Front Desk Clerk - ( 220000AF ) **Description** **The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from OHare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without...


  • Schaumburg, Illinois, United States Crunch Fitness Full time

    Front Desk AssociateThe Front Desk Associate plays a vital role in providing exceptional customer service to our members, guests, and staff. This position requires a detail-oriented individual with excellent communication skills to greet and direct individuals as they enter the gym.Key Responsibilities:Assist members with inquiries about gym operations and...

  • Front Desk Supervisor

    1 month ago


    Schaumburg, Illinois, United States Marcus Hotels Full time

    Job Title: Full-Time Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Hyatt Regency Schaumburg. As a key member of our Front Office team, you will be responsible for overseeing all Front Office Operations to ensure profitability, control costs, and quality standards to deliver exceptional...

  • Front Desk Agent

    3 weeks ago


    Schaumburg, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - SpringHill Suites Schaumburg [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...


  • Schaumburg, Illinois, United States Aimbridge Hospitality Full time

    Key Responsibilities:• Greet and welcome guests at the Front Desk, providing a warm and personalized experience.• Manage the telephone switchboard, ensuring efficient communication with guests and staff.• Handle requests for information, mail, and messages, demonstrating a high level of professionalism and courtesy.• Respond to guest inquiries about...


  • Schaumburg, Illinois, United States Residence Inn Schaumburg Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Schaumburg. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Responsibilities:Register guests and process check-ins and check-outs in a friendly...


  • Schaumburg, Illinois, United States Residence Inn Schaumburg Full time

    Job SummaryAs a Front Desk Agent at Residence Inn Schaumburg, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesGuest Registration:...


  • Schaumburg, United States Crunch Fitness Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Associate

    5 months ago


    Schaumburg, United States Crunch Fitness Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...


  • Schaumburg, Illinois, United States Aimbridge Hospitality Full time

    Job SummarySeeking a highly skilled and customer-focused Front Desk Agent to provide exceptional service to our guests. As a key member of our front office team, you will be responsible for greeting and registering guests, handling room reservations, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process room...


  • Schaumburg, Illinois, United States Marriott Schaumburg Full time

    Hotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at Marriott Schaumburg. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Welcoming guests...


  • Schaumburg, Illinois, United States Dave & Buster Full time

    Job Summary:As a Front Desk Representative at Dave & Buster's, you will be the first point of contact for our Guests, setting the tone for an unforgettable experience. Your role will be to create a welcoming atmosphere, ensuring that every Guest feels valued and entertained. Key Responsibilities:Deliver exceptional Guest service by greeting and assisting...

  • Front Desk Associate

    3 weeks ago


    Schaumburg, Illinois, United States Crunch Fitness Full time

    Front Desk AssociateThe Front Desk Associate plays a vital role in providing exceptional customer service to our members, guests, and staff. This position requires a detail-oriented individual with excellent communication skills to greet and direct individuals as they enter the gym.Key Responsibilities:Provide assistance to members with inquiries about gym...


  • Schaumburg, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryFull-time position available for a Front Desk Agent at our Schaumburg hotel. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and provide exceptional customer serviceHandle room reservations, check-ins, and check-outsManage the...


  • Schaumburg, Illinois, United States Crunch Fitness Full time

    Front Desk Associate Job DescriptionJob Summary:The Front Desk Associate will provide exceptional customer service to members, guests, and staff by greeting and directing them as they enter the gym. This role requires a detail-oriented individual with excellent communication skills to assist with inquiries about gym operations and policies, as well as...


  • Schaumburg, Illinois, United States Aimbridge Hospitality Full time

    ResponsibilitiesAs a Front Desk Manager OEM, you will be responsible for overseeing the front desk operations, ensuring seamless guest experiences, and driving revenue growth.Key Responsibilities:Respond to guest requests, problems, and complaints in a timely and professional manner.Motivate, coach, counsel, and discipline front desk personnel according to...


  • Schaumburg, Illinois, United States Hyatt House Schaumburg, 1251 American Lane - Schaumburg, IL Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt House Schaumburg. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, managing reservations, and maintaining a professional and welcoming atmosphere.Key...


  • Schaumburg, Illinois, United States Dave & Buster Full time

    As a Front Desk Representative at Dave & Buster's, you will be responsible for creating a welcoming atmosphere for guests. Your strong communication skills will guide them through their retail, game rental, and dining experiences. You will ensure that guests have a positive and memorable experience, making Dave & Buster's their go-to destination for...