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Network Engineer
4 weeks ago
Required:
- Bachelor's degree in computer science,computer systems, or a similar field. analytical skills, time managment, strong documentation skills, good written and verbal communication skills.
Duties and Responsibilities:
- The Network Engineer works for and under the general direction of the Manager, Network Engineering.
- Responsibilities include planning and designing the network infrastructure and enterprise network solutions; troubleshooting, installing, implementing and administering network systems and providing Tier III support. It also analyzes capacity issues and develops capacity-planning models.
- Responsible for ensuring planned testing activities are executed.
- Develops and documents network standards and polices.
- Supervision Received Works under very general supervision.
- Depending on organization structure, may work independently with responsibility for an assigned function or program.
- Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all-inclusive.
May perform other duties as assigned.
- Planning: Conducts short- and long-term planning to meet network requirements.
- Network System Design and Implementation: Designs and implements network systems.
- Strong working familiarity with Cisco IOS with hands-on experience configuring Cisco routers switches and firewalls.
- Network Connectivity: Provides support for network connectivity or related network issues for the user community.
- Network Installation: Plans and monitors the installation of network systems.
- Network Monitoring: Analyzes network activity and network problems to discover and prevent systematic errors. Recommends network design changes/enhancements for improved systems availability and performance.
- Issue Resolution: Troubleshoots diagnoses and resolves network problems. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any network deficiencies or to enhance network performance.
- Capacity Planning: Analyzes facilities bandwidth requirements and system interdependencies. Develops capacity-planning models.
- Disaster Recovery: Ensures planned testing activities are performed and technical criteria are met.
- Network Performance Assessment: Assesses network performance to ensure that it meets the present and future needs of the business. Provides network-planning recommendations to management.
- Network Performance Assessment: Assesses network performance to ensure that it meets the present and future needs of the business. Provides network planning recommendations to management.
- Vendor Management: Evaluates services provided by vendors and recommends changes.
- Knowledge of Enterprise system monitoring and management tools such as Solar Winds, Cisco Works, What's up Gold, Wire shark, Websense, etc.
- Knowledge of commercial enterprise-level tools and products to provide network services, including: firewalls, IPS/IDS, DNS, DHCP, web security, TACACS+, VPN and NAC.
- Ability to establish and maintain effective working relationships with staff and the general public.
- Requires excellent verbal and written communication skills. Must have the ability to provide the "Fischer Price" explanation of technology for nontechnical managers, directors and above. Great people skills are a must
- Performs related duties and fulfills responsibilities as required.
- Ability to act as Network Engineering Manager in the absence of the manager.
Decision Making This position works under limited supervision. This position serves as a technical lead, providing guidance and mentorship to network system engineers. Designs technical solutions and coordinates with the staff to ensure timely and accurate implementation.
Qualifications:
- 5+ years of Lab or medical healthcare IT/Desktop support experience.
- 5+ years of server and hardware installation and maintenance, Linux, MS, generic equipment.
- 5+ years of MS local desktop installation and administration experience.
- 3+ years of participating in vendor technical meetings such as network and VPN support.
- 3+ years of working with helpdesk ticketing system, prioritizing and response to user requests.
- General knowledge of application support.
SCOPE OF WORK
- All work will be performed on site, 5 days 40 hours per week, between 8 am and 6 pm on normal scheduled business days (Monday to Friday), excluding State holidays and furlough days.
- Provide quick and effective assistance with information technology systems.
- Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
- Install and maintain equipment and software.
- Perform remote troubleshooting.
- Help new employees set up their workstations.
- Maintain and upgrade equipment as needed.
- Train SPHL staff as needed.
- Work with existing vendors to evaluate new technology.
- Respond to ad hoc and urgent requests.
- Monitor the performance and provide suggestions to improve efficiency.
- Test, install and set up application programs on user workstations.
- Test network connections.
- Train end users on IT policies and procedures.
- Proficient in testing software installations and applications.
- Hand-on experience with troubleshooting and communicating with the team members and leadership.
- Proficient in understanding a wide variety of technical specification documents.
- Experience with ticketing system to assist the SPHL staff with daily hardware, software issues.