Director of Resident Services

JOB DESCRIPTION

DIRECTOR OF RESIDENT SERVICES

Starting Salary: $123,500

WHO WE ARE

HomeRise believes that a home has the power to stabilize a person’s life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid training, annual education benefit with paid time for professional development. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service.

POSITION OVERVIEW

HomeRise seeks a creative, systems-oriented, and highly skilled professional and practitioner to provide direction and oversight to HomeRise’s Resident Services Department, comprised of approximately 60 staff members who provide supportive and clinical services to individuals and families who have experienced homelessness and reside in supportive housing sites in San Francisco.

Reporting directly to the Vice President of Programs (VPP), the Interim Director of Resident Services (IDRS) is a key member of HomeRise’s Leadership Team, guiding the overall delivery of all resident services and coordination with HomeRise’s housing operations department, workforce/employment, community organizing programs, and community partners. Using evidence-based practices, HomeRise welcomes residents/participants into their new homes, while encouraging greater self-sufficiency across three drivers: Housing, Income, and Resourcefulness. HomeRise’s Case Management Model uses data to understand the resident/participant experience and includes intensive retention services; strength-based case management support and service planning; mental health, substance use and crisis intervention services; information and referral; and empowerment/community development for residents/participants.

ESSENTIAL FUNCTIONS

Support Services for Residents

• Direct and guide the overall delivery of building-based services for residents at supportive housing sites, including case management, community-building, and on-site behavioral health services to over 1,300 residents.
• Lead departmental strategic planning, program development, professional development, goal setting, and performance management of services team, demonstrating leadership that engenders trust, respect, and staff accountability for high levels of performance and achievement of measurable outcomes.
• Implement and maintain consistent and clear departmental operation policies and procedures, operational manual, and other departmental documentation tools.
• Budget development and oversight for department budget: Responsible for adherence to all budgets and grant outcomes in accordance with HomeRise’s mission, culture and strategic plan, including coordination with finance and grants management staff to ensure compliance and quality, timely reporting.
• In collaboration with the Director of Learning and Evaluation, the VPP and other agency leadership, responsible for the development, implementation, and oversight of program evaluation, performance management, and outcomes tracking for resident services.

Agency Leadership and Collaboration

• Collaborate with the Vice President of Housing (VPH) to ensure achievement of agency goals and objectives related to building operations and cross-departmental coordination.
• Serve as HomeRise’s internal expert and point of accountability on resident services, collaborating on agency initiatives and projects as relates to housing development, fund development, grants management, and asset management.
• Maintain positive, cooperative relationships with funders including government sources, private foundations, and corporate partners. Ensure completion of all reporting requirements
• Represent HomeRise at local community events, alliance meetings with partners, and at conferences and forums.
• Collaborate with peers on HomeRise’s Leadership Team on the development of organizational strategies, policies and procedures, personnel management, and public advocacy.
• Participate at HomeRise’s Board of Directors and committees; provide reports and information as requested by the VPP or CEO.
• Other duties as assigned by the VPP.

QUALIFICATIONS

• BA/BS degree in Social Work or related field required; MA/MS degree in Social Work or related field highly preferred. LCSW, LPPC or MFT preferred.
• At least five years demonstrated senior management experience in clinical or supportive housing service provision including mental health, substance use, harm reduction models, and outcomes-focused service delivery approaches (preferred experience with SF services and programs). Knowledge of general property management principles desired.
• Demonstrated experience supervising middle management and supervisory staff: At least 3 years proven leadership and hands-on experience training and managing staff and complex programmatic functions with strong clinical assessment and crisis management skills.
• Proven ability to select, develop and implement new social service programs, collaborative ventures, and social service delivery models in a growing 24-7 operating environment.
• Knowledge and ability to develop and monitor budgets with multiple programs and sources, manage government contracts and foundation grants, and interact effectively with outside agencies, government officials and contract monitoring staff.
• Demonstrated ability in providing effective clinical and supportive services within a context of harm-reduction practices and voluntary services, and in-depth knowledge of harm reduction practices, trauma-informed care, motivational interviewing
• Strong written and verbal skills and the ability to communicate effectively with a diverse population of staff and residents/participants
• Results-oriented, highly organized, very detail-oriented, proactive, resourceful, able to manage multiple high-level projects with strict timetables, and have solid administrative follow-through while working in a fast-paced environment.
• Excellent interpersonal, collaboration, and business communication skills, both written and verbal and strict adherence to confidentiality.
• Demonstrated commitment to social justice and advocacy
• Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud-based database).

SUPERVISORY RESPONSIBILITIES

Senior Program Director/Program Directors and the Strategic Initiatives Manager

POSITION DETAIL

• Location: San Francisco, CA
• Full-Time / Exempt status
• Schedule: Generally, Monday through Friday 9 am - 5 pm
• Reports to: Vice President of Programs

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.