Revenue Cycle Coordinator

4 weeks ago


Ann Arbor, United States Planned Parenthood of Michigan Full time

REVENUE CYCLE COORDINATOR


Position Description

Under limited supervision from the Director of Revenue Cycle, the Revenue Cycle Coordinator coordinates the work related to generating estimates for self-pay and uninsured patients and potential patients. The coordinator will also be responsible for being the backup for the AB Navigation Coordinator and to be able to assist the Self-Pay Coordinator. The duties for this position will include, but are not limited to, generating estimates in Epic from work queues, sending patients estimates via preferred communication method (MyChart, encrypted email, or paper mail), tracking and logging estimates sent, training front line staff on GFE requirements, and ensuring compliance with the No Surprises Act. You will receive additional training in AB Navigation to be the backup during PTO and in case of absence. You will assist with Self-pay duties working from the work queues in Epic.


Essential Duties & Responsibilities

· Completes Good Faith Estimates from work queues in Epic based on the time frame required by No Surprises Act.

· Sends Good Faith Estimates to patients and potential patients via MyChart, encrypted email, or paper mail.

· Tracks outgoing Good Faith Estimates.

· Compiles Good Faith Estimate data as needed.

· Recommends changes to policies related to Good Faith Estimates.

· Maintains and updates estimate templates.

· Attend meetings with appropriate entities regarding Good Faith Estimates. This could include Better Health, OAS, PPFA, etc. Communicates PPMI desires at the meetings and communicates meeting work plans to HIMs Epic team.

· Auditing accounts to ensure consistency across self-pay accounts.

· Follow up on delinquent billings with patients for self-pay services.

· Post payments and adjustments for self-pay balances.

· Answer the affiliate phone line as necessary as it relates to self-pay accounts.

· Assist patients with Abortion Navigation services as needed for backup when AB Navigator is out of office.

· Performs other duties and responsibilities as assigned.


This is not an exhaustive list of essential duties and responsibilities. Additional functions may be added, and this job description can be amended at any time.


Qualifications and Experience

Required

· Intermediate knowledge of appropriate medical record documentation and understanding of CPT and ICD-10 coding as part of the clinical revenue cycle.

· Intermediate understanding of HIPAA and health information management systems.

Preferred

· Epic trained.

· Billing knowledge to assist with Self-pay work queues.

· Knowledge of PPMI fees.



Key Requirements

· Commitment to advancing race (+) equity in one's work: interested in expanding knowledge about the role that racial inequity plays in our society.

· Demonstrated ability to effectively communicate across differences, as well as hear and act on feedback related to identity and equity with an openness to learn.

· Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.



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