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Client Success Advocate

4 months ago

Las Vegas, United States Harris & Harris Full time

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Client Success Advocate to join our Client Success team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today

The Client Success Advocate sites on-site with our client, and is responsible for professional working relationship with the client by joining forces and acting as a reliable liaison between the client and Harris & Harris


Schedule: Monday through Thursday (7:30 AM to 5:00 PM) and every Friday from (8:00 AM- 3:00pm)

Pay: $21.00 to $23.00 per hour, dependent on experience

Location: on-site at our client’s office in Downtown Las Vegas, Nevada. All applicants must reside a commutable distance from Las Vegas, NV.

Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

  • Medical and Dental insurances from premium providers
  • 401K with matching
  • Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
  • Tuition Reimbursement
  • Paid Time Off, Wellness Days, and paid Holidays
  • Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.


DAY TO DAY

  • Staff a payment window and assist with customer service and payment processing
  • Run credit card payments on behalf of Harris & Harris
  • Put together deposits of money collected daily for armored car pickup
  • Process account inquiries accurately
  • Complete client-related reporting
  • Demonstrate effective communication with local debtors about their debt via phone, fax and email
  • Maintain professionalism when bringing resolution to debtors’ accounts
  • Regularly communicate with Harris & Harris’ Client Success Team and resolve issues while adhering to the policy/procedures of the client and Harris & Harris
  • Function as a valuable team member and carryout the responsibilities assigned to the onsite team by the client and your lead at Harris & Harris
  • Perform general office duties including, but not limited to, typing, filing, sorting, scanning, auditing, preparing letters, mailing, and documenting accounts as necessary


WHAT YOU MUST POSSESS

  • High School Diploma or equivalent level of education
  • 2 – 3 years of clerical or customer service experience
  • Prior healthcare billing or collections knowledge is a plus
  • Ability to navigate in a Windows-based environment
  • Solid experience with MS Office (Word, Excel, and Outlook)
  • Must be able to work in a fast-paced environment
  • Possess clear, professional and ethical communication style
  • Must be self-motivated and be able to work independently
  • Ability to prioritize, organize and multi-task assignments in a fast-paced, deadline-driven environment
  • Must be a quick learner who can troubleshoot and be trained to use different computer-based systems simultaneously


WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you


Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.