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IT Support Representative Tier 1

2 months ago

Seattle, United States VECA Electric & Technologies Full time

VECA Electric & Technologies has an opening for a Tier One IT Support Representative in our Seattle office. This position reports directly to the IT Manager and works in partnership with all of our office and field staff.


VECA is one of the largest electrical subcontractors in the Pacific Northwest. We have deep roots in the area that are built on long-term relationships that we’ve cultivated with trust and integrity. We believe that true success comes from being able to work together collaboratively for the greater good. Our craftsmanship and unparalleled service are what differentiates us from our competitors regardless of project size.


VECA is full of great people - that’s what makes us a unique company. Our belief in the success of individuals is a core value that allows us to achieve outstanding results. We are confident that given the opportunity, every person will achieve great things. Each individual has a unique set of strengths. By using those strengths in your own personal way, you will solve problems and experience an enriched life. Our job is to help you believe in your potential, and to provide opportunities to step into the role that uses your potential – for your own benefit and for the benefit of VECA.


Position Summary: This in-office position provides support to our IT staff and users by researching, troubleshooting, and resolving a wide variety of issues while following department protocols.


The Position Criterion Includes:

  • Assist uses who call in or open tickets on the helpdesk website, resolve technical issues. Collaborate with customers to resolve application, phone, printer, or computer issues in real time.
  • Elevate complex issues/problems to appropriate team members.
  • Assist with the deployment of PC’s and setup of laptops, docking stations and other peripherals.
  • Occasional travel to off-site office locations around Puget Sound, but primarily the Seattle area.
  • Help users with account login questions and issues across multiple applications, computer, Android and iOS mobile devices.
  • Assist non-administrative users with software installations and troubleshooting


Qualifications:

  • Candidates must possess strong organizational, and time management skills.
  • Possess the ability to communicate in a manner for non-technical individuals to understand
  • Must be thorough and attentive to details.
  • Knowledge of Windows 10/11, Microsoft Office & Teams required
  • Working knowledge of Active Directory, and NTFS permissions required
  • Basic networking knowledge, TCP-IP, DHCP and DNS required
  • Candidate must be capable of lifting and/or carrying up to 30 lbs. and the pushing and pulling of carts if necessary.


Compensation & Benefits:

  • Industry Leading Compensation: $25.00-$30.00 per hour
  • Medical/Dental/Vision plan active the month following start date
  • Automatic 401K plan participation after 90 days employment
  • Flexible Spending Account
  • Paid Time Off starting at 18 days; accrued weekly and available after 90 days employment
  • Employee Assistance Program


Please submit your resume with all of the following:

  • Chronological employment history
  • Significant Project/Scholastic Achievements
  • Related Professional Education
  • References


VECA Electric & Technologies, LLC is an Equal Employment Opportunity and Affirmative Action (EEO/AA) employer. We make a special effort to include minorities, women, disabled and veteran candidates in our employment selection pools. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or national origin.


This position will be conditioned upon satisfactory completion of a post-offer drug and alcohol test and the results of a background check.