Information Technology Support Technician

1 week ago

seattle, United States Robert Half Full time

Robert Half Technology seeking an experienced Tier II IT Support Specialist to join a local law firm client. In this role, you will be responsible for providing Tier 1 and Tier 2 support to end users, managing the ticket queue, troubleshooting technical issues, and supporting the IT infrastructure. The ideal candidate has a strong technical foundation, a proactive mindset, and a customer-focused approach to IT support.


Duration: 6-month contract-to-hire (may convert sooner based on performance)

Location: 100% in Downtown Seattle, Washington

Schedule: Monday-Friday (8-5pm)


Responsibilities:

  • Provide Tier 1 and Tier 2 support to end users, resolving technical issues efficiently and effectively.
  • Manage the ticketing queue, ensuring all tickets are resolved and properly documented.
  • Troubleshoot and resolve issues within the IT infrastructure, including hardware, software, and network-related problems.
  • Work with virtual machines, including Citrix, Azure, VMware, and Hyper-V, to support the virtualized environment.
  • Administer Windows 11 and Microsoft 365, ensuring systems are up-to-date and secure.
  • Manage Active Directory and Group Policy Objects (GPO), maintaining user access and permissions.
  • Support Windows Server 2016-2022, performing maintenance, upgrades, and troubleshooting.
  • Assist with security systems, ensuring the organization’s network and systems are secure.
  • Apply general networking knowledge to assign IP addresses, manage VPN connections, and configure subnet settings.


Must-Have Requirements:

  • Bachelor's Degree in IT or a minimum of 3-4 years of experience in a related field.
  • Prior experience support in a Tier II capacity.
  • Familiarity with virtual machine environments (Citrix, Azure, VMware, Hyper-V).
  • Proficiency in Windows 11 and Microsoft 365.
  • Experience with Active Directory and GPO management.
  • Knowledge of Windows Server 2016-2022.
  • Background in security systems, especially within educational environments.
  • Experience with ticketing systems.
  • Basic understanding of networking concepts, including IP addressing, VPN, and subnetting.


Soft Skills:

  • Self-starter capable of quickly adapting and contributing.
  • Demonstrates a willingness to learn and grow within the role.
  • Strong problem-solving abilities and curiosity for troubleshooting.
  • Effective communication skills with both technical and non-technical users.
  • Empathetic approach to understanding and addressing end-user needs.


The pay range for this position is $33/hour to $43/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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