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Field Service Technician

2 months ago

Shelton, United States Ranpak Full time

The Field Service Technician, Automation will install, commission, maintain and/or repair Ranpak Automation equipment (at various customer locations) while maximizing machine uptime and customer’s satisfaction. Support other administrative duties within the Service and Parts department.

Essential Duties & Responsibilities

Fully accountable for completing the work according to the service work order

Support the Ranpak Tech Support Hotline when necessary

Prioritizes working safely at all times, and abides by any specific customer requirements

Responsible for writing detailed and accurate field service reports

Accountable for timely submission of field service reports and expenses.

Maintain communications with customer and Ranpak personnel about the progress of the job

Help to build and maintain professional relationships with various customers

Responsible for keeping the tools and other equipment (e.g. service van) in a good condition

Responsible for a clean and tidy machine/working place when leaving the customer’s location

Actively contribute to a professional and profitable service organization

Qualifications

Formal electrical/mechanical training from a university or technical school is preferred, or 4 years’ experience with industrial automation maintenance & troubleshooting.

Ability to travel within North America on short notice, ramp up to 50-70% travel is expected

Strong mechanical/electronic skills to analyze and resolve problems of complex machinery

Able to understand and work with PLCs of different vendors (e.g. Siemens, Beckhoff, etc.)

Logical and solution-oriented thinking

Self-Motivated, aspiring to improve technical knowledge and keep skills sharp.

Ability to read blueprints, schematics and technical drawings

Good verbal & written communication

Experience with SAP or similar ERP systems

Highly focused on customer service and exceeding client expectations

Above average use of computer applications like MS Office

Flexible working hours to meet customer needs.Occasional weekend and off-shift hours