Member Experience Manager

3 weeks ago

Boston, United States Private Listing Full time

Are you a charismatic leader with a passion for exceptional service and guest satisfaction? We’re seeking a highly professional and personable Member Experience Manager to join our team at a prestigious private resident club. This is an exciting opportunity to lead and inspire our front-of-house team while ensuring every member and guest experiences the highest standard of hospitality.

Key Responsibilities:

  • Guest Relations: Serve as the first point of contact for all members and guests, ensuring their experience is seamless, welcoming, and exceptional.
  • Team Leadership: Supervise, guide, and motivate the front-of-house team, ensuring excellent communication and collaboration.
  • Service Oversight: Coordinate with kitchen and service teams to ensure smooth operations and impeccable service delivery.
  • Problem Solving: Anticipate guest needs and swiftly resolve any issues or concerns with professionalism and tact.
  • Scheduling & Staff Management: Manage team schedules, training, and ensure all operational requirements are met.
  • Hospitality Standards: Uphold and enforce the club's high standards of service, cleanliness, and ambiance at all times.

Qualifications:

  • Proven experience as a Members Experience Manager, Floor Manager, Maitre D', or similar front-of-house role in a luxury or private hospitality environment.
  • Exceptional communication skills with the ability to connect with people of all backgrounds.
  • Strong leadership abilities with a focus on fostering a positive, team-oriented work environment.
  • Excellent problem-solving skills and the ability to manage multiple tasks simultaneously in a fast-paced setting.
  • A polished, professional demeanor with a genuine passion for delivering unparalleled service.

John Fraser Restaurants is proud to be an Equal Opportunity Employer. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate on the basis of race (including traits historically associated with race such as hair texture and protective hairstyles), color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth, or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence, or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information, predisposing genetic characteristics, or any other protected status under federal, state, or local law. We also provide reasonable accommodations to individuals with disabilities and to employees with sincerely held religious beliefs, practices, or observances, in accordance with applicable law.

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