Senior Manager User Experience

4 days ago

Boston, United States Curate Partners Full time

This role is responsible for designing loyalty-focused mobile app products ranging from near-term tactical to longer-term strategy with a keen focus on data-driven, best-in-class product design.


They will contribute to digital experiences that deliver on enrollments, onboarding, and member engagement to support business outcomes. Partnering closely with the Director of User Experience, product management and technology colleagues to meet needs across our business, leisure, member and non-member customers.


This position requires the ability to produce as an individual contributor and execute on design direction from concept to completion.


Your portfolio should showcase experience in UX and interaction design in loyalty solutions, particularly highlighting expert UI design that focuses on simplicity, and ease-of-use.


CANDIDATE PROFILE

Education and Experience

· 5+ years of relevant experience in digital product design

· 4-year undergraduate degree, or relevant experience

· Experience in multiple of the following user experience disciplines: visual design and interaction design

· Strong grounding in general usability and transactional design best practices

· Experience with major, large-scale global digital apps, web sites, or other digital products within the loyalty space

· Well versed in industry best practices for increasing enrollments and member retention

· Strong grounding in customer segmentation, personalization, general usability and design best practices

· Proven experience delivering concepts, user journeys, wireframes, high fidelity designs, prototypes, development-ready designs with specifications etc. for mobile apps.

You’re exactly who we’re looking for if you:

· Champion elevated user experiences and UI without sacrificing enrollment and member retention

· Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality)

· Communicate through compelling visuals and deliverables

· Demonstrate self-confidence, energy, and enthusiasm in leading and influencing teams

· Showcase strong presentation, negotiation, and persuasion skills

· Thrive in a fast-paced environment, with the ability to simultaneously manage multiple projects

Nice to Have:

· Superior communication and interpersonal skills including discovery facilitation, presentation, and storytelling

· Experience with Agile / SAFE development methodologies


CORE WORK ACTIVITIES

Demonstrating and Applying Discipline Knowledge

· Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes and/or presentations as needed to communicate experience design

· Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation

· References Design System for appropriate patterns, components, and styles in the course of user experience design work; attends Design System office hours for feedback and follows procedures to propose new elements when necessary

· Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications

· Ensure a quality experience on live digital products by participating in the user acceptance testing process

· Uses software including: Adobe Creative Suite; Figma; Microsoft Excel, Word and PowerPoint

· Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings

· Clearly present your work citing industry best practices, qual and quant data to support your decisions

· Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints

·

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