Operations Manager

1 week ago


Cambridge, Massachusetts, United States Cynet Systems Full time
Operations Manager Position at a Leading Company in Cambridge, MA

About the Company: Join our client in Cambridge, MA, as an Operations Manager and be part of a team dedicated to delivering top-notch services and ensuring customer satisfaction.

Job Title: Operations Manager

Job Location: Cambridge, MA

Job Type: Contract

Salary Range: $29.75/hr - $33.75/hr

Responsibilities:

  • Maintains regular contact with customers and custodial supervisors to guarantee excellent service delivery and customer satisfaction.
  • Uses Microsoft Office and electronic work order systems to manage operational data.
  • Utilizes quality audit data for operational improvements.
  • Manages service audits and agreements to ensure customer satisfaction.
  • Oversees staff leadership, performance management, and fosters an inclusive work environment.
  • Conducts training programs and ensures compliance with health and safety regulations.
  • Collaborates with other departments to optimize operations.

Qualifications:

  • Bachelor's Degree or equivalent work experience.
  • 7 years of managerial experience in customer care and quality service.
  • Proficiency in Microsoft Office and financial calculations.
  • Ability to enforce policies and procedures.
  • Leadership qualities with problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple responsibilities in a fast-paced environment.

Company Description: A reputable company in Cambridge, MA, offering various career opportunities.

Physical Requirements:

  • Must be able to stand for long periods, climb stairs, and perform custodial duties.
  • Required to wear protective equipment and enter different workspaces.

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