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Operations Manager
1 week ago
About the Company: Join our client in Cambridge, MA, as an Operations Manager and be part of a team dedicated to delivering top-notch services and ensuring customer satisfaction.
Job Title: Operations Manager
Job Location: Cambridge, MA
Job Type: Contract
Salary Range: $29.75/hr - $33.75/hr
Responsibilities:
- Maintains regular contact with customers and custodial supervisors to guarantee excellent service delivery and customer satisfaction.
- Uses Microsoft Office and electronic work order systems to manage operational data.
- Utilizes quality audit data for operational improvements.
- Manages service audits and agreements to ensure customer satisfaction.
- Oversees staff leadership, performance management, and fosters an inclusive work environment.
- Conducts training programs and ensures compliance with health and safety regulations.
- Collaborates with other departments to optimize operations.
Qualifications:
- Bachelor's Degree or equivalent work experience.
- 7 years of managerial experience in customer care and quality service.
- Proficiency in Microsoft Office and financial calculations.
- Ability to enforce policies and procedures.
- Leadership qualities with problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple responsibilities in a fast-paced environment.
Company Description: A reputable company in Cambridge, MA, offering various career opportunities.
Physical Requirements:
- Must be able to stand for long periods, climb stairs, and perform custodial duties.
- Required to wear protective equipment and enter different workspaces.
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