Manager, HR Operations

1 month ago

Cambridge, Massachusetts, United States Moderna, Inc. Full time

The Role:

As the Manager of HR Operations, reporting to the Associate Director, you will lead the supervision and enhancement of HR processes, ensuring service excellence and continuous improvement. Your role involves strategic partnership with stakeholders, managing escalated issues, maintaining compliance, and contributing to HR projects. You will be instrumental in refining our HR systems, particularly Workday, and upholding a culture of professionalism and privacy within the team. This position is key for an HR professional dedicated to operational excellence and strategic growth.

We work collaboratively as a team, we are relentless in the pursuit of excellence, we are curious and will boldly challenge the status quo if we can provide a better way, and we aim to strike a balance between process efficiency, effectiveness, and controls and compliance. We are committed to delivering accurate, timely, and insightful information with a high level of customer service, while striving to continuously improve our processes to help scale our operations to support future growth.

Heres What Youll Do:

Supervise all HR operational processes, implementing best practices and continuous improvement strategies. Partner with Tier 2 stakeholders to refine operational processes. Proactively assist with HR inquiries and requests from employees in the US and Canada, ensuring prompt resolutions and maintaining a superior level of service. Resolve issues encountered by the Tier 1 support team across the U.S. and Canada, ensuring efficient troubleshooting and customer satisfaction. Offer strategic guidance for HR Operations on project charters, focusing on enhancements to Workday and overall process optimization. Serve as the HR Operations delegate in the quarterly SOX security reviews, maintaining compliance and internal control standards. Strategically manage and improve the escalation process for complex inquiries through various communication channels. Curate and administer the HR Operations internal knowledge base, ensuring that FAQs and standard responses are regularly reviewed and updated on the team's site to provide accurate Tier 1 support and keep HR processes streamlined, while strategically planning for the continual relevance and accuracy of the information. Act as the primary tester for HR processes within Workday, including onboarding, goal setting, performance evaluations, talent assessments, and calibration sessions. Reflect on the current HR metrics audits (Work vs. Home Locations, Cost Center vs. Company, and Remote vs. Alternate Work Locations) to evaluate their effectiveness in maintaining data integrity and supporting decision-making. Foster a professional and customer-focused culture within the HR team, emphasizing the importance of employee privacy and confidentiality. Participate in strategic HR projects as assigned. Additional duties as may be assigned from time to time. Heres What Youll Bring to the Table: BA/BS degree or equivalent is required; equivalent work experience required. At least 5 years of experience with HR Shared Services or similar roles. Proficiency with HRIS systems like Workday and case management tools like ServiceNow. Demonstrated ability to build strong collaborative relationships and influence stakeholders without compromising on quality or outcomes. Outstanding written and verbal communication skills. Ability to thrive in a matrix environment, displaying flexibility, collaboration, and a commitment to deadlines. Excellent organizational skills with a keen eye for detail and a results-driven approach. Proven track record of managing multiple tasks effectively and prioritizing workload. Skilled at decomposing complex business requirements into operational solutions. Analytical, critical thinking, and problem-solving abilities. High-level proficiency in Microsoft Office suite. Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:Highly competitive and inclusive medical, dental and vision coverage optionsFlexible Spending Accounts for medical expenses and dependent care expensesLifestyle Spending Account funds to help you engage in personal enrichment and self-care activitiesFamily care benefits, including subsidized back-up care options and on-demand tutoringFree premium access to fitness, nutrition, and mindfulness classesExclusive preferred pricing on Peloton fitness equipmentAdoption and family-planning benefitsDedicated care coordination support for our LGBTQ+ communityGenerous paid time off, including:
Vacation, sick time and holidays
Volunteer time to participate within your community
Discretionary year-end shutdown
Paid sabbatical after 5 years; every 3 years thereafterGenerous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents 401k match and Financial Planning toolsModerna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit optionsComplimentary concierge service including home services research, travel booking, and entertainment requestsFree parking or subsidized commuter passesLocation-specific perks and extras About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, theinfrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our peopleare the driving force behind our scientific progress and our culture.Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. Were focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at (EEO/AAP Employer)#LI-DP1

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