Guidewire support engineer

1 week ago

Brea, California, United States Randstad Full time

job summary:
Our client, a national leader in the home and auto insurance industry, has an immediate opening for a Guidewire Support Engineer on a long term contract basis. This is a fully remote position where the successful candidate will work on L3 support items such as code fixes and other software development tasks that support the well being of the Guidewire Policy Center platform.

location: Brea, California
job type: Contract
salary: $ per hour
work hours: 8am to 4pm
education: Bachelors

responsibilities:
The Application Support Engineer's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as customers, operations, and other business units. The Application Support Engineer is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware through feedback from external and internal customers.

Essential Job Functions:

Resolve Production Support tickets: find workarounds and fixes to ensure business as usual for users.

Root Cause Analysis (RCA) - Identify which part of code and what exceptions are causing production support issues.

Monitor and provide required support on batch(es) and queue message(s) failure for Guidewire's PolicyCenter (PC) and BillingCenter (BC) products. Identify workarounds to remediate these failures. Identify root cause(s) of such failure(s) and create defect(s).

Work with integrated teams (PMIS, CDC, On-base) to investigate issues spanning multiple applications.

Analyze Audit reports from integrated team for discrepancies. Find data fixes for such discrepancies, identify root cause(s) and create defects.

Support and resolve batch failures on a daily basis.

Find work around for tickets until root cause is fixed by Domain teams.

Support Critical and High Severity issue resolution (Problem tickets).

Monitor various Alerts related to Applications PC/BC. Alerts can be from AppDynamics, Splunk, Tivoli, other integrated systems.

Work with Production Support Business Analysts (BAs) on investigations of new incidents.

Collaborate with Domain Teams for issues that requires Development help (usually GoSu data fixes).

Develop SQL updates for fixing incidents.

Create data calls (SQL queries) daily/weekly for business SMEs for ongoing issues.

Conduct or support knowledge transfer from release teams to production support team.

Create data-fix limited or pre-approved standard Change Requests (CR's) to schedule regular GOSU or SQL data updates. Create Change tasks within CR with exact step on and when to perform the tasks.

Support ongoing 'Production Backup database' refresh (dedicated prod support environment) twice a week.

On-call support on rotation basis.

Experience:

  • At least 2 years experience related to Software Development.

  • At least 2 years experience in SQL/ SQL Server technologies.

  • At least 2 years experience with J2EE / Java.

  • Some experience working with monitoring tools (App Dynamics/New Relic, Splunk).

  • Prefer experience with Guidewire PolicyCenter or BillingCenter Development (Gosu/configuration/Integration).
Skills
  • J2EE / Java, basis framework, basis design patterns and programming skills.

  • Guidewire Policy and Billing Center framework and GOSU language.

  • ANSI SQL.

  • Unix/Linux basis commands for log monitoring.

  • Service-Now incident management.

  • Jira - defect management.

  • IBM Tivoli job/batch management.

  • AppDynamics - Application performance monitor.

  • Splunk - machine generated data monitor.

  • Microsoft Outlook, Excel, Word.
qualifications:
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Bachelors
skills: Java (2 years of experience is required) Guidewire Developer (2 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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