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Assistant Manager

3 months ago

Norman, Oklahoma, United States First Fidelity Bank Full time
Bank Assistant Manager Position

Location:
OK Norman Brookhaven - Norman, OK

Type:
Full Time

Education:
High School
Description:

Join the dynamic team at First Fidelity Bank that is searching for enthusiastic individuals with a strong commitment to customer service. We believe our employees are key to our success, and we invest in their growth through top-notch training and development programs. Being a part of our team means enjoying a supportive work environment with attractive benefits, competitive salary, and ample paid time off for a work-life balance. At First Fidelity Bank, we value community involvement and encourage our staff to engage in charitable activities and volunteer work.

SUMMARY

As an Assistant Manager at our branch, you will provide leadership under the guidance of the Branch Manager. You will oversee day-to-day operations, including sales and customer service activities. Your role involves supervising and mentoring staff to enhance sales performance and ensure top-tier service. By resolving client issues and offering tailored solutions, you will help clients achieve their financial goals.

PRIMARY DUTIES/RESPONSIBILITIES:

Branch Leadership and Colleague Supervision
  • Manage daily operations and resolve complex problems effectively.
  • Exemplify and uphold the Bank's values and service standards.
  • Provide guidance, coaching, and set performance expectations for staff.
  • Support the aesthetic appeal and functionality of the branch.
Client Relations and Sales
  • Deliver superior client service and engage in proactive sales activities.
  • Build and maintain client relationships to identify their needs.
  • Mentor staff in providing exceptional service and tailored solutions.
  • Collaborate with bank specialists to address client requirements.
Other Duties
  • Keep supervisors informed of performance and address relevant concerns.
  • Attend meetings, uphold work standards, and assist with transactions.
  • Perform assigned duties as needed with reliability and commitment.
Qualifications:

EXPERIENCE REQUIREMENTS:
  • Prior customer service and retail sales experience.
  • Supervisory experience is advantageous.
EDUCATION REQUIREMENTS:
  • High school diploma or equivalent.
  • College degree is a plus.
OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):
  • Goal-oriented with integrity and strong work ethic.
  • Open to feedback, learning, and assuming responsibilities.
  • Excellent client-service, communication, and supervisory skills.
  • Ability to resolve complex issues and motivate employees positively.
  • Strong sales aptitude and business development skills.
  • Exceptional interpersonal skills and confidentiality maintenance.
  • Proficient in time management, organization, and computer skills.
  • Knowledge of retail compliance controls and risk management.
ADDITIONAL INFORMATION

SUPERVISORY RESPONSIBILITY: Yes
WORKING CONDITIONS: Normal office environment.
PHYSICAL REQUIREMENTS:
  • Ability to handle weight and perform extended typing.
  • Prolonged periods of standing or sitting may be required.
AA/EOE M/F/D/V MEMBER FDIC