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Member Support Specialist, Call Center

3 months ago

Portland, Oregon, United States NWCUA Full time

**Member Support Specialist, Call Center**

**Jobs**

**CONNECT WITH US**

****

Specialist, Digital Marketing & Analytics

Phone:

Toll-free: x307

Ben Shuey is the Northwest Credit Union Associations Digital Marketing and Analytics Specialist. In this role, he is in charge of managing the Associations website, helping in the creation of the weekly Anthem newsletter, creating relevant marketing and other member communications, and tracking and analyzing web analytics. Shuey holds a Bachelor of Arts in Business []

**Credit Union:**

Unitus Community Credit Union

**Region:**

Portland, Oregon

**Closing:**

5/31/2022

**Job Description:**

At Unitus, each employee has an opportunity to make a difference for our members. As part of the centralized Retail Call Center team, the Member Support Specialist will learn about financial products and services while handling service and resolution to basic member inquiries to ensure our commitment for unparalleled service the kind that creates the *Unitus difference*. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents. This position will be located in our downtown Portland headquarters with the potential to work remotely after six months of satisfactory performance.

**Primary Duties:**

Work with members by phone to leverage excellent active listening, effective consultation, and problem solving skills in responding to inquiries on basic financial account transactions

Continuously develop knowledge of credit union products and services and the internal computer systems used to manage member accounts

Collaborate with other staff in branches or departments to research and resolve questions or concerns

Using a member focus, recommend products and services and make referrals to broaden the member relationship with Unitus.

Participate in Saturday shift rotations

**As an ideal candidate, you will have:**

High School diploma or equivalent certificate

At least one year of experience in a fast-paced customer service role

Requires a minimum of six months of experience in a financial institution that includes using cross-selling skills.

Must have some experience and proficiency using complex systems to process transactions.

Spanish-speaking skills preferred

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing Unitus offers great benefits including Health Care Benefits, 401k retirement plan, paid time off, holidays and disability insurance, performance incentive, tuition reimbursement, student loan debt repayment, company-paid transit and paid volunteer time. For more information about these benefits, please see our website.

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.