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Call Center Supervisor

3 months ago

Dallas, Texas, United States DaBella Full time

The Call Center Supervisor is accountable for guiding and supporting the team members in the Call Center to reach success. We seek an individual who is committed to exceeding expectations and achieving desired outcomes. The ideal candidate is a confident self-starter, excelling in a fast-paced environment, and fostering influence among team members with a positive attitude. If you are motivated, persistent, and resolute in reaching targets, take action today

Compensation: $55,000 + BONUS

Schedule: Monday - Friday

AM shift: 7-3PM

PM shift: 2-10PM

Minimum Qualifications:

  • Minimum of 2 years of call center or sales experience, preferably
  • Demonstrated experience in a leadership role, preferably in a call center environment

Specific Requirements:

  • Excellent communication and interpersonal skills
  • Proficiency in performance assessment and production metrics
  • Strong organizational and leadership skills with problem-solving capabilities
  • Thorough grasp of reporting and data interpretation, ability to identify trends and guide the team accordingly

Key Responsibilities:

  • Establish objectives for daily operations of the call center
  • Analyze call-center statistics, enforce directives, and oversee audit processes
  • Ensure daily and monthly production targets are achieved
  • Effectively lead the department by providing coaching and mentorship
  • Assist in the training and evaluation of call center staff
  • Prepare monthly performance assessments of the Supervisor team
  • Participate in setting goals and projections in collaboration with the Call Center Manager

Benefits:

  • Eligibility for Medical, Dental, and Vision coverage
  • Health Savings Account (HSA)
  • Company Sponsored and Supplemental Life Insurance
  • Long-term and short-term disability coverage
  • Accident protection
  • Employee assistance program for work-life balance improvement
  • Pet Insurance
  • 401k plan
  • Additional Insurance Programs including UHC Rewards, Rally Health, and One Pass Select

Additional Perks:

  • Volunteer paid time off for community engagement
  • Personal/Professional Development opportunities such as books, courses, and leadership conferences
  • Potential for relocation to other branches nationwide

Each DaBella Employee receives:

  • 80 hours of Paid Time Off annually with incremental increases
  • 6 paid holidays per calendar year starting from day one of employment

About DaBella:

DaBella stands as the premier home improvement company in the United States with 51 offices across 19 states, committed to revolutionizing home improvement services nationwide. Our success hinges on a robust team with exceptional leadership. If you enjoy working with people and nurturing relationships, this role is tailor-made for you.

We Lead. We Care. We Grow.

This position is located ON-SITE.