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Patient Service Coordinator Ambulatory I
3 months ago
SUMMARY
We are currently seeking a PSC Ambulatory I - Community Clinic to join our Whitter Clinic team. This 0.50 FTE (40 hours per pay period) role will primarily work on-site (SHIFT: Day/Evening and Every Other Weekend) - Monday, Tuesday, Thursday and Friday 12:00 PM - 5:00 PM.
Purpose of this position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.
A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).
RESPONSIBILITIES:
- Welcomes patients and guests in a friendly manner, following Hennepin Healthcare expectation of greeting customers
- Provides navigation assistance to all patients and guests
- Utilizes the electronic health record accurately and efficiently to perform the following functions: patient check-in, point of service collections (co-payments, self-pay, and outstanding balances), registration, patient check-out (schedule following the standard processes), verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
- Ensures personal workspace and patient waiting areas are neat and sanitized.
- Responsible for handling patient financial transactions: cash box, cash collections, credit/debit card transactions, daily reconciliation
- Promotes the organization and assists in maintaining clinic efficiency
- Provides clerical support to clinical staff, such as processing patient forms, and urgent scheduling needs.
- Provide scheduling support for contracted providers and specialty departments
- Provide support for providers with requests and urgent needs
- Manages special patient needs upon request
- Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message
- Receives and creates encounters for medical forms and delivers them to the clinical team
- Assist with processing of time sensitive patient's needs, such as patient forms, etc.
- Perform other duties as assigned
