Branch Manager

** Branch Manager - Lansing Area**

**Job Category****:** Branches **Requisition Number****:** BRANC002664 Showing 1 location **Job Details**

**Description**

Branch Managers lead employees to achieve the strategic initiatives set forth by the Credit Union. The position is responsible for the complete member and employee experience within their branch. The Branch Manager is responsible for identifying areas of strength and development for their team, and utilizing this knowledge to lead the branch to achieve its goals. The Branch Manager is responsible for all training, coaching, mentoring, and the performance of the employees, as well as the Assistant Branch Manager. The position is responsible for representing the Credit Union in the community, while encouraging participation from the team. In addition, the Branch Manager is responsible for the management of all cash, member service, and lending operations within the branch. The Branch Manager is responsible for the branch grounds and facility, including safety, maintenance, appearance, and brand image. In addition, the Branch Manager ensures compliance with Credit Union policies and procedures.

This position will be at a branch location in the Lansing Area that is yet to be determined.

**In alignment with Michigan State University and Oakland University's vaccine requirements, Michigan State University Federal Credit Union requires the COVID-19 vaccine and booster for all employees working in this position (depending on specific branch location), excluding those with an approved medical or religious accommodation, as a condition of employment. **

The position requires the ability to work during branch hours, including Saturdays and the hours necessary to meet responsibilities. Additionally, this position is required to represent the Credit Union in the community at events and volunteer functions.

**Essential Duties and Responsibilities**

Deliver accurate and timely feedback regarding overall performance of employees; utilize performance management system to document employee performance, and provide timely delivery of reviews

Develop Assistant Branch Manager in their understanding of the strategic direction and financials of the Credit Union, teaching them to use this information to improve the experience of members and the team

Develop Branch Lead to provide effective support to Branch Management and employees, ensuring their decisions and direction to employees matches Credit Union direction

Develop Branch Trainer to deliver thorough training to branch employees that supports Credit Union direction

Responsible for the complete member experience and performance of employees within the branch, ensuring resolution to any situations that arise

Work independently with limited supervisory direction, using knowledge, judgment, and resources to address unfamiliar situation in the branch

Assist employees in person and on Helpline with member situations, overrides, and decisions

Understand procedures regarding contacting authorities, and take appropriate steps when authorities should be contacted

Conduct on-going training to ensure employees have working knowledge of branch robbery procedures and all safety and security guidelines

Lead branch through difficult circumstances such as robbery or other emergency situations

Oversee operations of security equipment within branch

Troubleshoot and maintain branch equipment ensuring optimal operation

Ensure the completion and accuracy of all audits to remain in compliance with policy

Review and reconcile branch general ledgers to maintain accurate records of all branch cash, promptly researching and resolving discrepancies

Responsible for working with Branch Trainer to ensure team receives training that is necessary for their growth and development

Create promotions that align with Credit Union initiatives while adding value to branch

Use critical thinking to solve problems

Handle complex situations finding the most appropriate solution with confidence, knowledge, and creativity

Build culture of branch to ensure a positive environment for employees and members

Utilize knowledge of Credit Union financials to drive strategic initiatives for branch

Be a change agent, effectively communicating information to garner support from employees

Understand, recognize, and act with urgency appropriate to situations

Assume risk and utilize lending limits commensurate with level, while mentoring others in Credit Union philosophy

Use judgment and decision making skills to protect members and the Credit Union, while teaching others to do the same

Lead hiring and onboarding processes for positions posted within branch

Maintain professionalism with interactions and relationships throughout the Credit Union

Attend and support internal Credit Union events

Respond to, and take corrective action on, all internal and external audit findings

Remain current on information, processes, and software relevant to branch

Maintain compliance with Federal and State laws and regulations, in addition to Credit Union policies and guidelines

Participate in training activities to ensure compliance with Credit Union policies and Federal and State regulations and laws

Perform other duties and assist other employees, as assigned

**Branch Manager I**

Develop Assistant Branch Managers knowledge of daily branch operations

Develop Assistant Branch Managers ability to coach and provide clear and impactful communication to branch employees

Identify areas of development for Assistant Branch Manager and provide clear performance feedback

Identify areas of development for employees and provide clear performance feedback

Recognize and respond to escalated member situations as they occur, ensuring the support and safety of employees and members within branch

Maintain daily branch operations with limited supervision, recognizing when to escalate to AVP

Monitor and maintain appropriate cash and card levels

Safeguard cash and cash equivalents

Research, analyze, and resolve discrepancies and offages

Create a consistent schedule that maintains appropriate staffing levels to meet membership needs

Evaluate and update schedule each day to ensure appropriate staffing based on changing circumstances within the branch

Recognize fluctuations in volume, demonstrating ability to move team fluidly throughout the branch to support member needs

Utilize branch metrics to increase understanding of branch performance; Take ownership of performance and productivity of branch

Maintain appearance of branch grounds and facilities in accordance with brand image

Understand performance of employees by recognizing strengths and areas of development, while mentoring, coaching, and developing skills for success

Represent the Credit Union at events within the surrounding community

Communicate information in a clear and concise way that is impactful to employees

Create and develop goals, objectives, and sales strategies for team

Identify and communicate trends that impact the level of service provided in branch

Work with AVP to determine strategic direction for branch

Mentor and develop Management Development Associates

Recognize training needs within branch, create and/or coordinate relevant resources

Actively participate on committees or projects within the branches

Demonstrate initiative, responsibility, integrity, and dependability

Actively work with employees in the corrective action process to improve their work performance, while maintaining professionalism and confidentiality

Provide timely response when information or follow up is needed

Follow procedures to mitigate risk while ensuring others do the same

Understand and be able to perform duties and responsibilities performed by employees

Perform all of the Branch Manager essential duties and responsibilities

**Branch Manager II