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HelpDesk/Workstation Technician
3 months ago
Requisition Details
GENERAL REQUISITION INFORMATION
EEO Statement:
UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.
Location
Lincoln, NE
Requisition Number:
Staff_11936
Department
COD-Dental Administration
Business Unit
College of Dentistry
Reg-Temp
Full-Time Regular
Work Schedule
TBD
Remote/Telecommuting
No remote/telecommuting opportunity
Position Summary
LOCATED IN LINCOLN, NE
The HelpDesk/Workstation Technician will troubleshoot a wide variety of software and hardware problems via telephone, email and direct customer contact.
Perform preventative maintenance, support and configuration of PCs, printers and other peripheral equipment. Serve as first responder to end user and classroom issues. Assist with scheduling and setup of video conferencing for classrooms and/or meetings.
Position Details
Additional Information
Posting Category
Operations
Working Title
HelpDesk/Workstation Technician (Located in Lincoln, NE)
Job Title
Computer Maintenance Technician
Salary Grade
IT13H
Appointment Type
C- REG OFF/SERV HRLY
Salary Range
$ $33.606/hourly
Job Requisition Begin Date
04/20/2023
Application Review Date
04/28/2023
Review Date Information:
Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.
Required and Preferred Qualifications
Required Education:
High School education or equivalent
If any degree major/training is required, please specify the type
(NOTE:
Concentration and minors are not equivalent to a major)
NA
Required Experience
2 years
If any experience is required, please specify what kind of experience:
Experience with Windows setup, repair and maintenance in an Active Directory environment
Required License
No
If yes, what is the required licensure/certification?
Required Computer Applications:
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
Required Other Computer Applications:
Required Additional Knowledge, Skills and Abilities:
In all responsibilities, individual must collaborate with internal and external staff and departmental staff and must demonstrate core competencies of openness, teamwork, customer focus, positive communication, flexibility and adaptability, attention to details and follow-up.
Ability to communicate effectively using excellent interpersonal skills.Must be able to prioritize multiple tasks and work under deadlines and emergency situations. Proven ability to progress with changing hardware and software technologies in today's dynamic environment.
Preferred Education:
Associate's degree or equivalent
If any degree/training is preferred, please specify the type:
Computer science or IT related field
Preferred Experience:
Setup and configuration of network printers. Experience with technology in AV multimedia hardware/software. Experience with Mac computers a plus.
Preferred License:
No
If yes, what is the preferred licensure/certification?:
Preferred Computer Applications:
Microsoft Access
Preferred Other Computer Applications:
Zoom, Adobe, PowerShell
Preferred Additional Knowledge, Skills and Abilities:
Ability to produce quality documentation. Training experience or comfortable with public speaking. May be required to work 'off hours' depending on the situation.
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