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Hotel Front Desk Attendant

3 months ago

Fort Myers, Florida, United States Days Inn & Suites Fort Myers Near JetBlue Park Full time
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities:

  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Handle customer complaints as necessary
  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Perform regular bookkeeping duties:
make sure hotel guest information is current and correct

  • Connect with the housekeeping department to ensure guest accommodations are ready
  • The hotel operates 7 days a week, 24 hours a day. We are looking to fill 2 pm to 10 pm shifts including weekdays, weekends, and holidays.

Qualifications:

  • Must have graduated high school, received a GED or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Comfortable taking telephone calls and mitigating stressful situations

About Company:

With a supportive management team that values open communication and feedback, we create a welcoming and inclusive environment where every team member feels valued and respected.

Working with us means being part of a dynamic team passionate about delivering exceptional service and creating unforgettable experiences for our guests.