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Contact Center Representative

3 months ago

Atlanta, Georgia, United States Dunhill Professional Search Full time

Description:

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs.

Responsibilities:

    • Supports customer to submit and process transactions
      * Assists customer with identifying and resolving processing issues and website access inquires
      * Supports inbound calling, outbound calling, email, web chat and outreach to customers
      * Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
      * Meet Quality Assurance Requirements and other key performance metrics

Qualifications:

  • US Citizen with a High School Diploma or G.E.D.
  • 1+ years of experience in a call center environment.
  • Demonstrated proficiency with MS Office products and common workplace internet software and applications.

Additional Preferred Skills and Qualifications:

  • Ability to successfully adapt and perform during times of high call volume.
    * Ability to provide effective customer service and deal tactfully and courteously with the public.
    * Strong written and verbal communication skills.
    * Strong listening ability to interpret and clarify information being provided by customers.
    * Strong commitment to providing quality service.
    * Ability to foster a good working relationship and rapport with customers.
    * Keen attention to detail and accuracy.

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