Contact Center Operations Manager
2 days ago
StubHub is seeking a highly skilled Ticket Delivery Solutions Specialist to join our Fulfilment Operations team. As a key member of our team, you will be responsible for ensuring the seamless delivery of live event tickets from the seller to the buyer.
The ideal candidate will have a strong analytical mindset, excellent people management skills, and a bias for action and detail. You will be responsible for managing a team of fulfilment operational experts, devising and implementing new training programs, and closely tracking key metrics to understand their impact on business goals.
This is a challenging and rewarding role that requires a high level of expertise, strong communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Manage a team of fulfilment operational experts, including hiring and training new team members
- Devise and implement new training programs to improve execution and quality
- Closely track key metrics and understand their impact on business goals
- Help design, implement, and validate new workflows to solve business problems
- Lead the performance and development review cycle for your team
- Proactively investigate issues and design solutions ranging from manual processes to product updates
- Interface directly with key stakeholders, including external partners and senior leadership
- 2+ years' experience in a managerial, analytical, or problem-solving role overseeing a team size of at least 5 team members
- Excellent people management skills, with experience managing a team of at least 5 team members
- Experience measuring performance and moving a metric
- Track record of building new processes and solving problems from scratch
- Proficiency with Excel strongly preferred
- Basic SQL experience or willingness to learn
- Accelerated growth environment with opportunities for skill and knowledge enhancement
- Top-tier compensation package, including premier benefits and a comprehensive benefits package
- Paid time off and generous paid holidays
- Comprehensive benefits package, including 401k and premium health, vision, and dental insurance options
StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. We service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform, StubHub offers the safest and most convenient way to buy or sell tickets for the most memorable live experiences.
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