Front Desk Associate

1 week ago

Marina del Rey, California, United States PMP Management Full time
Job DescriptionJob DescriptionDescription:Become the Best Part of PMP Management

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Fitness Center – Front Desk, Marina City Club, Marina Del Rey.

Who We Are

Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California. With local division offices in Santa Clarita, Los Angeles, Thousand Oaks, Irvine and Austin, PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in Southern California, which provides our team members' a unique opportunity to evolve and grow their careers. Our extraordinary team has been the driver of PMP's growth since inception. By delivering on our promise of extraordinary service to each of our valuable clients, PMP's reputation as an industry leader has contributed to our growth and attracted some of the most talented professionals in the industry.

PMP's unique company culture is one of our firm's most prized attributes. We pride ourselves on a positive, supportive, and rewarding company culture. From the moment you visit one of our division offices or meet a member of our team, you will begin to see and feel what makes PMP's team so unique.

Who We're Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: Fitness Center – Front Desk, Marina City Club - The main functions are (1) Greet and direct members and guests: (2) to answer phones and direct calls for Fitness Center, Tennis Program and Waters Edge Spa" (3) to collect daily fees: and (4) to enforce policies and procedures set forth by Marina City Club Fitness Center.

Duties & Responsibilities:

  • Demonstrates courteous, friendly, respectful and cooperative behaviors towards others.
  • Supports and participates in activities that promote customer services.
  • Acknowledges members/guests immediately upon entering the work area. Makes sure each person checks in at the Front Desk. Handles member issues then they appear on the computer screen
  • Courteously, accurately and efficiently answers the telephone for Fitness Center, Tennis Program and Waters Edge Spa. Directs Phone inquiries to identify staff if necessary.
  • Reports member issues to Fitness Director
  • Calls individuals the night before to remind them of appointment scheduled (message, orientations to equipment, tennis reservations). *Specific to Closing Staff person.
  • Communicates and follows the organizational chain of command for notification of member/staff services issues, when appropriate.
  • Exhibits good communication and listening skills. Speaks clearly and actively listens.
  • Able to work with diverse populations under difficult and stressful situations. Supports the team approach.
  • Utilizes positive and constructive criticism to improve overall performance. Has a positive attitude.
  • Participates in operational duties of the Fitness Center as necessary including: sales promotion, tours of facility, facility safety checks, office supply checks, etc.
  • Cleaning responsibilities for front desk area.
  • Provides member/guest with temporary locker for the time in facility.
  • Performs any other duties or responsibilities that may be assigned.

Quality:

  • Follows all department policies and procedures.
  • Offers suggestions for department performance/policy/procedures improvement. Intervenes to correct problems as they occur.
  • Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.
  • Keeps work area neat and provides a safe environment for members. Reports safety issues and equipment failures appropriately
  • Sensitive information including, but not limited to, member and employee information is kept confidential without exception.
  • Demonstrates organizational skills in the form of prioritization and time management.
  • Ensures that supplies of the organization are used in a cost-effective manner.
  • Identifies cost saving strategies for department.
  • Maintains high productivity and performs efficiently.
  • Responds to difficult situations with self-control and positive attitude.
  • Makes decisions independently and knows when to ask for assistance.
  • Exercise good judgment and arrives at sound decision.
  • Accepts guest and other fees. Accounts for daily receipt totals when closing at end of shift.

Requirements:

  • High School Diploma or GED – Required
  • Previous Gym and Fitness experience – Preferred
  • Current Basic Cardiac Life Support – Required
  • Basic First Aid & Basic Water Safety – Preferred
Requirements:

Hours: 29 hours per week

Days: Wednesday, Friday, Saturday and Sunday

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